Desktop Support Engineer

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a customer-focused and enthusiastic Deskside Support Engineer to support one of our valued clients-including VIP users-in a fully site-based role. If you love solving IT challenges and delivering exceptional user experiences, this is the place for you.

• Clients in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From resolving complex hardware issues to making a VIP’s day run smoothly, we put our people-and their users-first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Provide on site support for desktops, laptops, printers, mobile devices, and peripherals-including IMACs, project tasks, and VIP support with confidence and professionalism.
• Troubleshoot hardware and software issues across Windows platforms; build and deploy PCs, patch network points, and resolve printer or connectivity problems.
• Maintain site specific documentation and knowledge base articles, collaborate with internal teams and third party vendors, and manage incidents through ticketing and remote support tools.

• Strong knowledge of Microsoft Windows (current and legacy), Microsoft 365 (Word, Excel, Outlook, OneDrive, Intune), and Windows imaging techniques (network and local).
• Familiarity with Active Directory and Azure Active Directory; experience in desktop and printer configuration/troubleshooting.
• Excellent interpersonal and communication skills (written and verbal), with the ability to work independently and as part of a team.
• Experience with ticket management systems and remote desktop tools; comfortable working alongside third party vendors.
• Flexible, organized, and able to manage time effectively in a dynamic environment.

At Excis, your work matters. You’ll be part of a collaborative, hands on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Chester and be at the forefront of IT support excellence!