Network Support Engineer/Technician

TP-LINK Enterprises France SARL

Vélizy-Villacoublay, France

about 1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

€45,000.0

Working hours

Regular working hours

Job source

fr.indeed.com

Tech stack

Cloud Computing System Configuration Dynamic Host Configuration Protocol Network Address Translation Domain Name System (DNS) Internet Protocol Security (IP SEC) IPv4 IPv6 Network Security Network Troubleshooting Routing Packet Analyzer

+11 more

Network Administration OpenVPN Remote Access Technology Transmission Control Protocol (TCP) Virtual Local Area Networks Wide Area Networks Wi-Fi Technology Computer Networking Systems Computer Network Technologies Information Technology Network Support

Job description

As part of our continued growth, we are seeking a Network Support Engineer / Technician to strengthen our technical support team. You will serve as a key technical contact for partners, and system integrators, providing assistance with the deployment, configuration, troubleshooting, and optimization of TP-Link networking (Omada) and video surveillance (VIGI) solutions., Technical Support

· Provide technical support to partners, distributors, and system integrators.

· Troubleshoot and resolve network-related issues.

· Assist customers in deploying, configuring, and optimizing TP-Link networking products.

· Perform root cause analysis and recommend appropriate solutions.

· Escalate complex issues to R&D and international technical teams when necessary.

Customer Guidance & Training

· Advise customers on networking best practices.

· Contribute to technical documentation, installation guides, knowledge base articles, and FAQs.

Continuous Improvement

· Stay up to date with networking technologies and industry trends.

· Participate in testing and validation of new products and features.

Requirements

The ideal candidate combines strong networking knowledge with excellent communication and customer service skills., · Degree in Computer Science, Networking, Telecommunications, or related field.

· Previous experience in technical support, network administration, or network engineering is preferred.

· Strong analytical and problem-solving skills.

· Customer-oriented mindset.

· Excellent written and verbal communication skills.

· Ability to explain technical concepts to non-technical audiences.

· Self-motivated, organized, and team-oriented.

Required Technical Skills

Essential Knowledge

· TCP/IP networking.

· Switching and VLANs.

· IPv4/IPv6 routing.

· DHCP, DNS, and NAT.

· Wi-Fi technologies (including Wi-Fi 7).

· Basic network security.

· Network troubleshooting and packet analysis.

Preferred Skills

· Enterprise networking environments.

· Cloud-managed networking solutions.

· VPN technologies (IPSec, OpenVPN, WireGuard).

· Omada platform or equivalent network management solutions.

· Advanced network security.

· SD-WAN solutions.

· Videosurveillance IP.

· Industry certifications (CCNA, CWNA, or equivalent).

Benefits & conditions

Joining TP-Link means taking on a stimulating role within an international company, working on cutting-edge products and technologies.

About the company

TP-Link is a key player in the LAN and WAN (SD Network and SD WAN) products and solutions market. Renowned for the reliability of its products, the company is a world leader in the network products market, offering innovative, award-winning solutions. TP-Link is the No. 1 supplier of WLAN products and distributes its products in more than 170 countries.