Service Desk Technician

The Service Desk Technician provides support for all onsite IT activities. Consult with support teams, help desks, customers and other technical staff in the resolution of problems. Coordinate and perform operation and/or maintenance activities for networks/servers. Identify recurring problems and recommend steps to reduce the severity or frequency of problems. Install, troubleshoot and maintain an extensive variety of products and equipment. Deliver services and solutions in technical support, systems refresh, software integration, and operations support. Identify, analyze, and repair product failures, and order and replace parts as needed. Provide onsite training of customer support personnel., * Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.

• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Recommend systems modifications to reduce user problems.
• Provide remote support services for telework/home users.
• Troubleshoot VPN/Virtual Machine connectivity issues
• Help ensure user applications work over VPN and/or Citrix. (familiarization with virtual machines).
• Assist users with mobile communication devices. (iOS and Android).
• Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
• Utilize Microsoft products (Intune, Comp Portal, Defender, Authenticator) in support of mobile device enrollments.
• Gather analyze, and report end-user support trends.

About Humango:Humango Solutions, LLC

(Humango) is a Small Business Administration (SBA)-certified Historically Underutilized Business Zone (HUBZone) and Woman-Owned Small Business (WOSB) that delivers services and solutions that maximize our customers’ positive impact on society. We are dedicated to supporting, maximizing, and evolving digital solutions and information technology that enables government services to be more effective, accessible, and available to the public.

Do you have experience in iOS?, Do you have a High school diploma or GED?, * High School with 0-2 years (or commensurate experience)

• US Citizen
• High degree of technical proficiency
• Excellent problem-solving skills and analytical abilities

Preferred Skills and Experience:

• Certification in Microsoft Operating Systems.
• Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation.
• One of the Following certifications: CompTIA Network+, CompTIA A+, CompTIA Server+, CompTIA Security+.

Pulled from the full job description

• Professional development assistance
• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, Salary Range: $20.00-$23.00 per hour plus $5.09 per hour Health & Welfare Benefit (as per current Wage Determination under the Service Contract Act)., * 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance