Technical Support Representative

• Use CRM to document, track and research cases
• Follow quality guidelines
• Manage personal case queue
• Handle inbound calls while maintaining an average handle time as specified
• Able to gather detailed information for every call
• Available to work any schedule between 6 am till 6 pm - 7 days a week
• Other duties depending on the business or account needs

Movate recognizes the importance of customer care, and we pride ourselves on providing only the best customer and technical service experience for our clients, and their members. Our professional and courteous team specializes in securing customer satisfaction & loyalty by offering the highest level of service available. Our goal is to provide only a positive, friendly, and professional conversation that ultimately amends the overall experience, and leaves the member with a feeling that he or she is a respected and valuable part of your organization. As a technical support representative, you will be responsible for handling all technical issues our customers might have.

Education: High School Diploma or equivalent

Work Experience: (can be combined)

• Minimum 2 years or more technical service experience
• Minimum 1-year phone support experience (preferably in a call center)

Physical and/or Special Requirements: Must be able to type a minimum of 45 WPM or higher, * Have a basic knowledge on home networking

• Have basic knowledge on Windows and Mac OS
• Must have knowledge on iOS and Android smart devices
• Excellent verbal and written communication is a must
• Must be a good team player
• Must be able to quickly adhere to new processes and policies
• Must have good attendance
• Must be able to multi-task, * Do you have minimum 2 years of technical support experience ?

3.43.4 out of 5 stars Remote $14 an hour - Full-time