Mining Technology Support Specialist

• Ensure internal workforce, tools, and equipment are compliant to internal, industry, and customer-site requirements; serve as the subject matter expert on how to achieve compliance and act as the owner for reporting tools

• Provide oversight to shelf stock quantities, to include reorder recommendations

• Maintain tool and vehicle inventory, including scheduling repairs/upgrades

• Calibrations, and procuring new/upgraded equipment as needed

• Engage in daily safety meetings

• Install, upgrade and maintain technology on the customer HME fleet

• Perform quality PM’s on customer HME fleet

• Other duties as assigned

• Self-starter and complex problem solver - ability to deliver results with limited supervision

• Proficient in computer software systems including Microsoft Office 365 and ERP systems

• Ability to interact with the customer daily

• Excellent motivational skills and works well with a team but also able to work alone

• Effective communication and interpersonal skills and dedication to customer satisfaction

• Excellent time management and organizational skills and the ability to multitask and prioritize

• Ability to pay strong attention to detail

• Ability to interact effectively in multi-disciplined, multi-cultural team environments including working with customers in planning, operations, and maintenance of parts, service, sales, and support personnel

• Effective team participation skills

EDUCATION AND EXPERIENCE:

• Minimum of 3 years of professional work experience or an associate’s degree. Mining experience preferred.

• High school diploma is required; higher education is a benefit

Wheeler Technology provides state-of-the-art productivity, safety, equipment health, autonomy and ruggedized network solutions for mine and construction sites. The Support Specialist has a critical role and has responsibility spanning multiple functions. Must be a self-starter, highly organized, and can solve complex problems with limited supervision.