Help Desk Analyst

Looking for more than just another help desk job? Join KVC and put your technical skills to work supporting the people who make a meaningful impact in the lives of children and families every day. If you’re customer-focused, enjoy solving problems, and thrive in a collaborative environment, we’d love to hear from you.

Why Join KVC?

• Work Wellbeing Score: 83 * Meaningful work that supports a mission-driven organization * Opportunities for training, professional development, and technical certifications * Collaborative team culture built on innovation, compassion, and continuous improvement * Variety in your day with both onsite and remote support opportunities

What You’ll Do

As a Help Desk Analyst, you’ll serve as the primary point of contact for technical support within your region while providing remote assistance across the agency. You’ll troubleshoot hardware, software, networking, and user account issues while delivering outstanding customer service and keeping our technology running smoothly.

Key responsibilities include: * Respond to help desk tickets and incoming support calls * Troubleshoot PC hardware, software, networking, and application issues * Escalate complex issues to Tier 2 support when needed * Create and manage user accounts, phone numbers, and voicemail * Document work in the help desk ticketing system * Assist with IT maintenance projects and inventory management * Develop user training documentation and knowledge base articles * Participate in occasional on-call support * Travel as needed within your assigned region

Required: * Associate degree or equivalent work experience * Valid driver’s license and auto insurance * 1-3 years of experience supporting PC hardware, software, and data networking in a business environment * Strong troubleshooting and critical thinking skills * Excellent customer service and communication abilities * Ability to explain technical concepts to both technical and non-technical users * Initiative, accountability, teamwork, and a commitment to continuous learning

Preferred: * Degree in an Information Technology field * CompTIA A+, Network+, Microsoft Certified Professional (MCP), or willingness to earn these certifications

What Success Looks Like

You’ll be someone who: * Takes ownership of issues from start to resolution * Delivers exceptional customer service * Works collaboratively with teammates and vendors * Learns new technologies and adapts to changing priorities * Maintains organized documentation and inventory * Finds practical, cost-effective solutions to technical challenges

At KVC, the heart of our work is helping people. We believe authenticity and compassion build strong relationships, family connection strengthens our culture, collaboration drives improvement, urgency and innovation create better outcomes, and diverse perspectives help us grow. Every employee is expected to model these values while maintaining professionalism, confidentiality, and ethical standards.

If you’re ready to grow your IT career with an organization where your work truly matters, apply today and become part of the KVC team.