Senior Backend Platform Developer, Contact Center Systems

Navan, Inc.

Austin, TX, United States

about 1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Application Programming Interfaces (APIs) Artificial Intelligence Amazon Web Services Code Review Continuous Integration Customer Data Management Software Debugging Github Routing Node.Js Software Engineering Systems Architecture

+16 more

Twilio TypeScript Data Logging Genesys Snowflake AWS Lambda Backend Cloudformation Api Design Cloudwatch Api Gateway Kibana Terraform Code Restructuring Data Pipelines Serverless Computing

Job description

Production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns.
Secure APIs and integrations across internal systems, customer data, and third-party platforms.
Technical patterns, implementation standards, and reusable services for the broader contact center systems roadmap.
Observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
Automation and AI-enabled workflows that improve routing, agent support, troubleshooting, and operational visibility.
Migration tooling and services that help move legacy telephony and contact center workflows onto modern platforms, with enough design discipline to support future scale.

Requirements

5+ years of backend software engineering experience, ideally with Node.js or TypeScript.
Strong API design, system architecture, integration, debugging, and asynchronous systems experience.
Hands-on experience with AWS Lambda or similar cloud/serverless architecture.
Experience with logging, monitoring, search, data pipelines, or production observability.
Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.
Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.
Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions.

Helpful Domain Experience

Experience in contact center, telephony, customer support, or workflow automation environments.
Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya.
Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows.
Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling.