Data & Outcomes Analyst

The Data and Outcomes Analyst will manage a portfolio of programs through data collection, quality, analysis, and reporting. Under the supervision of the Director of Data and Impact, the Data & Outcomes Analyst will support managing data from internal databases and other Homeless Management Information Systems (HMIS) such as Clarity and CHAMP. The analyst will regularly generate reports and visualizations to support and communicate program performance., * Support the agency’s data collection and monitoring processes so that agency’s data can continue to meet local and federal funders’ data standards.

• Become proficient with data elements that are required for contractual reports, internal/external audits, and agency outcomes.
• Pull and build reports from various databases.
• Automate data processing and engage in meticulous data cleanup operations to ensure our datasets are accurate, reliable, and readily accessible for decision-making.
• Design, update, and manage program management dashboards, providing program managers with real-time insights into our performance and impact, enabling data-informed decisions.
• Assist with updating content in Tableau Dashboards and troubleshooting any potential dashboard or data errors.
• Provide training to staff on database use and data entry best practices.
• Provide coaching to program managers on understanding data reports and goal progress.
• Develop resources and other materials as needed to help teams better meet their outcomes and data entry requirements.
• Ensure that data system design and data quality are in compliance with grant requirements and aligned with organizational objectives.
• Develop and maintain documentation of data sources, data pipelines and processing activities, performance targets, benchmark goals, etc.
• Ensure the organization’s data practices adhere to the highest standards of data privacy and security

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

• Strong analytical skills, with an ability to discern patterns, trends, and insights from complex data sets
• Proven experience using Tableau or other visualization tools to create compelling, meaningful visualizations and creating data models from multiple data sources
• Familiarity with Salesforce or similar CRM software to manage and analyze client interactions and data
• High proficiency with Excel
• Familiarity with HIPAA and HUD HMIS Data Standards as they relate to data privacy and information security, highly desirable
• Familiarity with the non-profit sector, particularly in understanding the specific challenges and data needs within the areas of housing, homeless assistance, mental health, and/or workforce development
• Meticulous attention to detail, ensuring the accuracy and reliability of all data and reports
• Excellent verbal and written communication skills, with the ability to clearly narrate data insights to diverse audiences
• Basic knowledge of qualitative and quantitative research and analysis methods

Experience:

• 1+ years leading data analysis and reporting in an insight-generating role
• Experience working with HMIS/EHR systems (e.g., Clarity, ServicePoint, Exym, CHAMP), highly desirable

Education:

• Bachelor’s degree from an accredited college or university or equivalent knowledge and experience.

Excellent Benefits package available.

Background

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice, Santa Monica, Mar Vista, and surrounding communities. The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through comprehensive case management and integrated social service programs. The Center enjoys broad-based community support as well as a sponsored relationship with its founders, the Sisters of St. Joseph of Carondelet. St. Joseph Center serves approximately 6,000 individuals annually.

Brief Description of Principal Activities

Multifaceted intervention, prevention, and education services are carried out at four sites on the Westside of Los Angeles. St. Joseph Center’s integrated programs provide clients with concentrated and coordinated access to services according to the nature of their needs.