VoIP Engineer

A client in the Greensboro, NC area is looking for a VoIP Engineer to join their team.

This is a patching-first VoIP engineering role, not a traditional voice design position. The primary responsibility is researching, planning, coordinating, and executing patching and upgrades across Cisco-based VoIP environments, while also supporting day-to-day voice operations as needed. This role operates in a highly change-controlled, healthcare environment and focuses on execution rather than strategy or architecture.

The VoIP Engineer will spend most of their time researching upgrade paths and version compatibility across Cisco voice platforms, coordinating patching efforts across multiple interconnected systems, and executing patches and upgrades in production environments. They will work closely within established change-management processes, ensuring proper planning, documentation, and validation before and after changes. In addition to patching work, the engineer will provide operational support and troubleshooting when voice-related issues arise, particularly during or following upgrades. While vulnerability data is supplied by another team, this role is responsible for executing remediation actions and operational fixes using existing Cisco-approved standards rather than defining new security baselines.

• 5+ years of VoIP engineering experience in medium to enterprise environments

• Hands-on experience with Cisco VoIP platforms and voice appliances

• Analog gateway experience with Cisco

• Experience supporting VMware-hosted voice servers

• Proven experience executing production patching and upgrades

• Comfortable working in change-controlled environments with formal documentation and approvals

• Experience applying Cisco hardening standards and gold images

• This role requires onsite work as needed. Candidates must live within driving distance of Greensboro, NC. · Hospital information technology experience strongly preferred; broader healthcare experience preferred.

• Certifications highly desirable: Cisco Certified Network Associate Voice, vendor platform certifications, or equivalent.