Desktop Administrator

Our Desktop Administrators are elite when it comes to delivering exceptional customer service with technical knowledge, which makes task balancing a crucial part of this role. Our DA’s are the front face support to our clients for any Hardware or Software troubleshooting. They are expected to troubleshoot in a proactive manner, respond to inquiries eagerly, and make technical challenges a positive experience. This position will require you to be onsite., * Provide user support both onsite and remote staff

• Troubleshoot Software and Hardware issues for staff as needed
• Take part in company wide projects (system upgrades, security rollouts)
• Test and qualify new hardware/software for the company
• Utilize established ticketing system to track open issues
• Responsible for knowledge Base documentation creation
• Supporting C-Level executives when needed
• Troubleshoot issues and escalate appropriately if needed

We welcome all applicants that are constantly seeking to provide exceptional customer service in ever changing highly technical environments. Applicants must have worked in IT environments that use MAC and Windows operating systems. If you are a fast learner, and can communicate complex technical issues to all levels of individuals then we urge you to apply., * 3+ years of support experience with a variety of operating systems

• Proficient within Google Workspace
• Extensive experience with SaaS Applications (O365, Slack, OneDrive)
• Experience with Okta administration
• Audio/Visual application support and troubleshooting (Zoom/Conference rooms)
• Experience with Intune/Jamf
• Expertise in deploying and supporting desktops, laptops, and various mobile devices
• Ability to adjust quickly to changing priorities and make quick decisions
• Detail oriented and ability to follow issues through resolution

3.43.4 out of 5 stars Remote $60,000 - $75,000 a year - Full-time, Pulled from the full job description

• Professional development assistance
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance, * 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance