Applications Analyst II

Collier County strives to be an employer of choice, and many of our employees build long-term careers with us. The salary listed in the job description reflects the full pay range for this position, from entry level through advanced career stages. NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE. Analyzes, develops, programs, implements, and maintains software solutions and related systems designed to increase productivity, workflow, capabilities, efficiency and effectiveness of an assigned business unit’s programs, services and administration. Work involves meeting with users/customers, analyzing and defining system needs; developing software programs and applications; and implementing, documenting and maintaining applications and associated systems. Work also involves performing project management for assigned applications projects. Provides complex professional and technical support to an assigned business unit. Serves as a lead analyst. Essential Functions Serves as the primary divisional or departmental system configuration team leader during the implementation and maintenance of assigned technical systems. The Applications Analyst II will be responsible for performing back-end software support for Resource X and GovMax, as well as ensure compliance with new regulations regarding budgeting and strategic plan updates. Additionally, the position would perform graphic design tasks and analytics. Oversees testing of all system functions and system revisions; schedules and tracks the results of all system testing; conducts initial analysis of the nature and ownership of system and process errors; maintains error database and follows each item through to resolution; analyzes testing results and makes system improvement recommendations to management; provides statistical analysis of system issues for management and vendor considerations. Provides support for technical systems and software solutions for departmental/divisional information system programs and applications, which may include Internet-based applications, business applications developed in-house, and/or applications purchased from vendors; performs work involving all facets of new and existing applications, which includes development through programming, installation, maintenance, troubleshooting and upgrades/modifications. Defines requirements, develops specifications and documents processes for new software applications and modifications to existing software; meets with users/customers to define user needs; analyzes business functions and work processes; determines technical needs; identifies system compatibility and capacity issues; identifies hardware and other equipment needed to support programs. Provides training and assistance to users; responds to user demands, questions and requests for assistance. Troubleshoots assigned programs/applications; resolves software application, operating system and network issues that prevent clients from accessing and utilizing information technology; initiates and participates in system upgrades. Performs project management duties for assigned software/applications projects; identifies project scope, milestones and sequence of project steps/actions; creates and maintains project deadlines; and documents and communicates project status; prepares reports on project schedules and status and submits to management. Designs, develops, tests and maintains databases for assigned applications; designs database structure and defines database environment; ensures data integrity; and manages data transfers, migrations, conversions and/or connections. Changes the configuration of information systems in accordance with direction/modeling associated with/driven by business processes; fully tests changed performance of system and the impact on the remainder of the systems, documenting configuration changes in accordance with BCC IT standards for documenting process flows; communicates and coordinates changes with impacted business units as needed. In the case that supervisory functions are assigned: Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.

Bachelor’s degree required.

• Two (2) years of related experience; experience should be directly related to assigned business unit’s technical systems and programs. Candidates without a related degree should possess an additional four (4) years of related experience.

• Fingerprinting required. LICENSES/CERTIFICATES

• May be required to obtain and maintain certification(s) related to a particular program.
• Employees in this classification may be required to possess the foundation certification in the current version of IT Infrastructure Library (ITIL) or obtain such certification within two (2) years of entry into this classification. Incumbents in the IT Division will be required to re-certify in new versions of ITIL within two (2) years of the date of acceptance of that version by the Division Director - Information Technology., Board Certified Behavior Analyst (BCBA) or Master’s degree with an emphasis in Applied Behavior Analysis, Special Education, Psychology or related field. Or Bachelor’s Degree and B…

Salary offers above the minimum pay grade may be considered based on qualifications. Essential Employees may be required to work during an undeclared or declared emergency. The County’s Administrative Office will determine who will be required to work on an incident-by-incident basis. This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Collier County BCC offers a variety of benefits to both regular full and part-time employees. For information, click to view the comprehensive benefits package we have to offer when you join our team.