IT Systems & Support Specialist

NRG Systems is seeking a versatile, hands-on IT Systems & Support Specialist to support and maintain the technology that keeps our people productive. This is a broad mid-level role spanning end-user support, device and infrastructure provisioning, identity and access administration, and day-to-day operation of our Microsoft 365 environment. The ideal candidate is comfortable moving between a help desk ticket, an Active Directory change, a conference-room AV issue, and a server configuration in the same day, and brings sound security habits to everything they touch. A high level of customer service experience is required.

This is a full-time position in the I.T. department and reports to the I.T. Director. The IT Systems & Support Specialist will work in partnership with his or her team to achieve the goals of the department plan that are in line with the company strategic plan, and will embrace the high standards of NRG ethics, core values, quality, and culture., * Provide Tier 1/2 support for Windows desktops and laptops, including troubleshooting hardware, OS, application, and connectivity issues.

• Manage the support ticket queue, prioritize against established SLAs, and keep users informed through resolution.
• Document recurring issues and contribute to the internal knowledge base.

Device & Infrastructure Provisioning

• Prepare, image, deploy, and decommission desktop, laptop, server, and networking equipment.
• Maintain hardware inventory and asset records throughout the device lifecycle.
• Assist with rack-and-stack, cabling, and basic network device configuration., * Enroll and manage devices in Microsoft Intune, including compliance and configuration profiles, app deployment, and remote actions.
• Maintain device compliance and assist with OS and application patching.

Collaboration, Telephony & AV

• Support conference-room technology, Microsoft Teams, and audio/visual equipment for meetings and events.
• Administer telephony/softphone and conferencing services and troubleshoot related issues., * Follow and reinforce NRG security policies in daily operations (MFA enrollment, password resets, account lockdowns, least-privilege provisioning).
• Maintain endpoint protection (Microsoft Defender) health and apply patches on schedule.
• Recognize and promptly escalate suspected security incidents to the security team.

• 3+ years in a hands-on IT support or systems administration role.
• Bachelor’s degree in IT or a related field, or equivalent experience.
• Strong working knowledge of Windows 10/11 desktop support and troubleshooting.
• Practical experience with Active Directory and Entra ID administration.
• Experience administering Microsoft 365 and Intune.
• Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN).
• Comfortable preparing and maintaining server and networking hardware.
• Excellent analytical and problem-solving skills., * Relevant certifications
• Exposure to Windows Server, virtualization, and Microsoft Defender for Endpoint.
• Experience in a manufacturing environment

Required Interpersonal Skills

• Exceptional customer service skills
• Responsive to and able to work with all levels in the organization
• Excellent organizational and time management skills

• Ability to work independently and prioritize multiple tasks

• Clear written and verbal communication, with the ability to translate technical issues for non-technical staff.