Remote IT Support Specialist (Entry-Level)

As a Remote IT Support Specialist, you will be the first line of defense for our team’s hardware and software needs. Don’t worry-we will provide comprehensive training! Your daily tasks will include:

Software Troubleshooting: Assisting internal team members with password resets, software installations, and navigating cloud applications (G Suite, Microsoft 365, Slack, etc.).

Hardware Setup & Support: Remotely guiding employees through setting up laptops, monitors, docking stations, and peripherals.

Ticket Management: Monitoring, logging, and resolving technical support tickets in a timely manner using our internal ticketing system.

Onboarding Support: Helping configure and provision new hire devices before they ship out.

Documentation: Creating and updating simple “how-to” guides for common technical issues., Equipment Provided: We will ship you a high-spec laptop, monitor, and all necessary peripherals to set up your home office.

If you love tinkering with tech, helping people solve frustrating problems, and want to launch your IT career from the comfort of your home, we want to hear from you!, You don’t need 5 years of experience, but you do need passion and foundational knowledge. We are looking for:

Technical Aptitude: Basic understanding of Windows and macOS operating systems, basic networking (Wi-Fi, VPNs), and PC/Mac hardware components.

Communication Skills: Excellent written and verbal communication. You can explain technical solutions to non-technical people without sounding like a robot.

Problem-Solving Mindset: A “can-do” attitude and the ability to research solutions independently when you hit a roadblock.

Remote Work Readiness: A quiet workspace and a reliable, high-speed internet connection.

Bonus Points: An CompTIA A+ certification, an Associate’s degree in IT/Computer Science, or prior experience in customer service/help desk environments (even retail tech support counts!).

At Premier Consultancy, we help our team succeed by keeping our technology running smoothly. We are a fast-growing Human Resource company that values continuous learning, collaboration, and excellent service. We’re looking for a tech-savvy, problem-solving individual to join our team as an Entry-Level IT Support Specialist.