Network Engineer

We are seeking a highly skilled and motivated Network Engineer to join our dynamic IT team. The successful candidate will be responsible for designing, implementing, maintaining, and optimising our organisation’s network infrastructure. This role offers an excellent opportunity to work with cutting-edge technologies and contribute to the seamless operation of our IT systems across multiple platforms. The position is paid and suitable for individuals eager to develop their expertise within a collaborative environment., * Remotely support and identify issues affecting customer systems and services, then perform top-tier diagnosis with a view to resolution or further escalation.

• Provide an escalation route within SOC for Tier 1, Tier 2 and Tier 3 support functions
• Resolution of full range of technical support issues.
• Provide proactive monitoring and management of services to all customers.
• Ensure that all company processes, procedures, and standards are adhered to at all times.
• Provide ownership of operational processes and escalate issues to internal support teams (such as Technical Services and PMO) as and when required.

• A minimum of five years providing network/security solutions in a technical support role to a high technical level
• Experience with the advanced functionality of networking equipment, i.e. Routers, Switches, Firewalls, wide area communications, cloud compute and security, SDN’s
• Experience of the following vendor products; Fortinet, Juniper, Cisco, Palo Alto, Aruba
• Expert knowledge of connectivity technologies (LAN/WAN/Wireless/SD-WAN)
• Advanced Experience in configuring and troubleshooting networking protocols
• Expert understanding of practical application of VLANs, switching, and routing
• Willingness to learn new technologies using self-learning and dedicated training techniques
• Working under pressure, multitasking between simultaneous projects and responding to
• deadlines
• Operational experience of Wireless technologies is required
• Operational experience of shared compute and virtualisation technologies is desirable
• Good English speaking skills are mustThis role offers a challenging yet rewarding environment for IT professionals passionate about networking technology, cloud solutions, and software development within a supportive organisation committed to professional growth.