RevOps & Systems Analyst

We’re a $20M home-exterior contractor - roofing, siding, windows, decks, and gutters - and we’ve grown fast. As we’ve scaled, our data and reporting have spread across a lot of separate tools, and much of how it all works lives in a few people’s heads instead of on paper. We’re hiring one sharp, technically-minded person to own our systems and reporting, make them fully documented and understandable, and give leadership a clear, unified picture of the business - one that doesn’t disappear when someone changes roles.

This is a build-and-own role with real ownership. Part of it is greenfield; part of it is taking an existing tracking and CRM setup, learning it inside and out, documenting it properly, and running it going forward. There’s an intensive build phase up front, and then it becomes ongoing ownership of the systems you’ve built - this is a permanent seat, not a project with an end date.

Here’s the heart of it: marketing, sales, and customer service are one connected chain. A lead comes in, someone responds (speed-to-lead), books it (booking conversion), and closes it (lead-to-sale). Today that chain runs across several tools, and no one owns seeing it end to end. You’ll be the person who connects it, measures it, documents it, and shows leadership exactly what’s happening from first click to signed contract.

What you’ll own

• Systems & CRM. Own how our software stack connects. Take over and fully document our existing lead-tracking and CRM setup, evaluate whether our current tools are the right ones for where we’re headed, help select what we should be on, and lead the migration. Keep our production and field-management systems in sync.
• Reporting & dashboards. Build the dashboards that let leadership run the business on real numbers - speed-to-lead, booking conversion, cost per lead, and lead-to-sale performance, all in one place.
• Documentation & continuity. Make sure our systems are documented, understandable, and not dependent on any one person. Build it so the next person can be trained and nothing walks out the door when someone leaves.
• SOP & training library. Recommend and stand up an organized, permissioned home for our SOPs and training materials - you help choose the right tool for it, then build the structure.
• Revenue operations. Connect marketing spend, sales activity, and production so we know what’s working and where the money goes.

Who you are

Someone earlier in their career with real ability and something to prove - not a finished executive. You’ve been the person on your team who quietly figured out the systems everyone relied on, and you’re ready for the keys.

You’ll do well here if you:

• Are genuinely comfortable in software - you learn new tools fast, wire them together, and build a dashboard without waiting on anyone.
• Are fluent in advanced spreadsheets and comfortable building models, running analysis, and turning raw numbers into something the business can act on - hands-on, not delegated.
• Can walk into someone else’s undocumented setup, figure out how it works, and make it make sense on paper.
• Think in systems. Given something messy, your instinct is to find the structure underneath it.
• Can evaluate tools on their merits and make a clear recommendation, rather than defaulting to whatever’s familiar or cheapest.
• Can turn data into a plain-English answer someone can act on.
• Are self-directed. We give you scope and ownership; we need someone who runs with it.

Nice to have (not required): CRM platforms, call-tracking tools, marketing/analytics platforms (GA4, etc.), BI/dashboard tools (Looker Studio, Power BI, or similar), CRM migrations, or home-services / construction experience.

• This position is full-time and on-site in Knoxville, TN (not remote). Are you able to work on-site every workday?
• What is your expected base salary for this role?
• Describe one reporting dashboard or system you personally built - what tools, and what it did.
• Which CRM, analytics, and dashboard tools have you used hands-on?
• How would you describe your spreadsheet skills? Give a specific example of the most advanced thing you’ve built in Excel or Google Sheets.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Real ownership and the chance to build and run something end to end - scope you’d usually wait years for.
• A direct line to the owner and a seat where your work visibly moves the business.
• Competitive base pay ($78,000-$100,000 DOE), [health benefits, PTO, Holiday’s vision,dental]., * Dental insurance
• Health insurance
• Paid time off
• Vision insurance