PC Support Technician - Rochester

JOB As a PC Support Technician, you would respond to requests via phone, email, and in person to support departments across the City of Rochester with their IT needs. This would include work with installs, supports, troubleshoots, and maintaining IT resources in the assigned areas, software, and hardware. This role is responsible for evaluating and resolving requests, documenting requests with relevant information, and if needed escalate requests to other members of the Information Technology team.

An Associate’s degree from an accredited computer science, computer technology, computer networking, computer/management information systems program or closely related field. AND Three (3) years of experience with Information Technology tasks such as installing and maintaining hardware and software and providing technical support for operating systems and various software applications such as Microsoft Office. OR An equivalent combination of education to successfully perform the essential duties of the job may be substituted for the required amount of experience.