Temporary Help Desk Administrator (6-Week Assignment)

The Center for Family Life in Sunset Park is seeking a highly skilled Temporary Help Desk Administrator to provide immediate coverage during a 6-week paternity leave. This is a part-time, short-term assignment at 20 hours per week with no possibility of extension or permanent employment.

This role requires an experienced IT professional who can step in with minimal onboarding and operate independently from day one, managing daily help desk operations and providing Tier 1 and Tier 2 support across multiple locations.

The ideal candidate is confident, self-directed, and capable of troubleshooting and resolving technical issues efficiently without the need for training or supervision., Help Desk & Ticket Management

• Serve as the primary administrator of the IT help desk ticketing system.
• Manage, prioritize, and resolve incoming tickets independently.
• Provide Tier 1 and Tier 2 support as the first point of contact for all IT requests.
• Maintain clear communication with staff on issue status and resolution timelines.
• Escalate critical issues only when necessary while maintaining ownership through resolution.

End-User & Systems Support

• Deliver in-person and remote support across headquarters and multiple nearby sites.
• Troubleshoot desktops, laptops, printers, mobile devices, and peripherals.
• Resolve Windows and macOS issues independently.
• Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and user access.
• Handle onboarding/offboarding tasks including account setup and equipment provisioning.
• Provide support for video conferencing and collaboration tools.
• Troubleshoot VoIP phone systems.

Network, Security & Physical Systems Support

• Diagnose and resolve basic network connectivity issues (LAN, WAN, Wi-Fi).
• Support endpoint security, antivirus, and phishing-related incidents.
• Perform routine system maintenance, updates, and patching.
• Troubleshoot access control systems (key cards, fobs, readers).
• Support surveillance and camera systems, coordinating with vendors as needed.

Documentation & Operations

• Accurately document all work within the ticketing system.
• Maintain clear and organized documentation of fixes and configurations.
• Support inventory tracking and asset management as needed.
• Follow established IT policies and procedures without requiring onboarding.

Collaboration

• Coordinate with the IT Director for priority alignment as needed.
• Communicate effectively with staff across multiple departments and locations.
• Provide reliable coverage for day-to-day IT operations with minimal oversight.

Do you have experience in Wireless networking?, Required

• Strong hands-on experience providing Tier 1 and Tier 2 IT support (minimum 3+ years strongly preferred).
• Proven ability to manage a help desk independently.
• Advanced troubleshooting skills across Windows and macOS environments.
• Solid understanding of networking fundamentals (TCP/IP, Wi-Fi troubleshooting).
• Experience supporting Microsoft 365 environments.
• Ability to quickly assess issues and implement solutions without guidance.
• Strong organizational and communication skills.
• Reliable, self-sufficient, and able to work in a fast-paced environment.

Preferred

• Experience in multi-site environments.
• Familiarity with access control or surveillance systems.
• Experience with VoIP and conferencing platforms.
• Experience working in nonprofit or service-based organizations.

$28 - $30 an hour - Temporary, Part-time