Application Support Analyst

vTech Solution Inc

Detroit, MI, United States

about 1 month ago

Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

8 years minimum

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Application Testing Information Systems Oracle (Applications) Software Engineering SQL Databases Systems Integration Enterprise Software Applications Software Troubleshooting Information Technology Oracle Cloud Infrastructure User Accounts

Job description

The Application Support Analyst is an entry-level IT professional responsible for providing technical support, troubleshooting software issues, managing user accounts, and assisting with application testing and infrastructure maintenance. This role serves as the first point of contact for users and works closely with the team to ensure smooth operation of various enterprise applications. Responsibilities:

Provide technical support and troubleshoot software and application-level issues.
Manage user accounts, including creation, configuration, and maintenance of permissions.
Assist with application testing and infrastructure maintenance tasks.
Act as the first point of contact for internal or external users experiencing software errors.
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Requirements

Basic knowledge of operating systems and SQL.
Ability to troubleshoot application-level software issues.
Experience or education in Computer Science, Information Systems, Engineering, Business, or related technical discipline.
Currently in the 3rd year or a recent graduate from an accredited college or university program.

Preferred Skills & Certifications:

Familiarity with Oracle OCI Applications, Oracle Utilities CC&B, enQuesta CIS, or CityWorks Work Order Management System.
Experience supporting enterprise-level applications and infrastructure.
Strong communication and teamwork skills.

Special Considerations:

Must be able to act as a reliable first point of contact for users.
Willingness to work collaboratively within a team that collectively covers multiple technologies.