Sr. Manager, IT Business Systems

The Senior Manager, IT Business Systems role serves as the primary IT partner between Genetix Biotherapeutics, its hospital partners, Qualified Treatment Centers (QTCs), and internal cross-functional teams. This role owns the end-to-end delivery of onboarding QTCs-from initial IT introductions and business analysis through deployment and customer satisfaction-ensuring technology solutions enable the safe and efficient administration of Genetix gene therapies. The Senior Manager will serve as IT steward for QTC on-boarding pathways, drive stakeholder alignment across multi-level audiences, and partner closely with the Commercial and Quality teams to ensure systems and processes support the company’s mission.

This is a full-time - hybrid position (3 days a week in office) located at Genetix Biotherapeutics Somerville, Massachusetts office - Assembly Row.

Responsibilities

• Interface with multi-level customers and stakeholders, from frontline clinical coordinators to senior executives, adapting communication style accordingly
• Serve as the IT steward of Genetix Biotherapeutics’ Qualified Treatment Centers (QTC) on-boarding pathways, ensuring each site is fully integrated with required systems and processes prior to therapy administration.
• Manage timelines and resources as necessary to execute IT projects and on-boarding activities.
• Partner with cross-functional teams-including Commercial, Quality, and Operations-to align IT solutions with business needs.
• Develop, maintain, and continuously improve standardized QTC IT on-boarding playbooks, checklists, and technical integration guides for hospital and treatment center partners.
• Coordinate with hospital IT teams, network operations, and third-party vendors to resolve connectivity, access, and compliance issues during onboarding.
• Maintain and establish long-lasting, productive relationships with current customers, including hospital IT departments, clinical staff, and cross-functional business partners.
• Provide on-call support to QTCs during off-hours on an occasional basis to ensure uninterrupted therapy administration readiness., * Timely and high-quality on-boarding of Qualified Treatment Centers with zero disruption to therapy administration.
• Consistent delivery of IT projects on scope, on time, and to customer satisfaction.
• Strong, trust-based relationships with hospital IT partners and internal cross-functional stakeholders.
• Clear and well-documented business requirements that translate into effective system solutions.
• Continuous improvement of QTC on-boarding pathways and IT project delivery processes.

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field; or equivalent combination of education and experience.
• 7+ years of experience in IT business analysis, systems analysis, or IT project management, preferably in a healthcare, biotech, pharma, or life sciences environment.
• Demonstrated ability to manage end-to-end project delivery, including scope estimation, stakeholder alignment, timeline management, and go-live support.

Technical Skills

• Advanced Analyst skills with project management tools (e.g., Jira, Smartsheet, MS Project) and collaboration platforms (e.g., SharePoint, Teams, Confluence).
• Experience supporting or managing QTC, treatment center, or specialty pharmacy on-boarding programs preferred.
• Knowledge of GxP systems, 21 CFR Part 11, or regulated IT environments preferred.
• Experience with identity and access management platforms, specifically Okta or similar SSO/IdP solutions (e.g., Azure AD, Ping Identity); ability to support user provisioning, SSO configuration, and access governance in a regulated environment preferred.
• Working knowledge of Salesforce.com, including experience with CRM workflows, data objects, and cross-functional integrations.

Leadership & Competencies

• Proven ability to build relationships and communicate effectively across all organizational levels-from technical teams to senior business leaders.
• Demonstrated experience interfacing with hospital IT departments, clinical staff, and cross-functional business partners.
• Strong risk-based decision-making and ability to manage competing priorities in a fast-paced, matrixed environment.
• High attention to detail with a delivery-focused mindset.

At Genetix Biotherapeutics every role has meaning, every team member is respected, and every day is a chance to make a difference. When you join Genetix, you’re not just landing a new role, you become part of a company that’s pursuing curative gene therapies to give patients and their families more days. We are doers, thinkers and collaborators who embrace and live by our values