Help Desk Support - On Site

Community Memorial Hospital

Hamilton, NY, United States

about 1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$43,680.0 - $47,840.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Apple Mac Systems Knowledge Management Remote Service Software Software Deployment Enterprise Software Applications Information Technology

Job description

Escalation Point: Serve as the primary point of contact for complex technical issues.
Advanced Troubleshooting: Diagnose and resolve intricate hardware, software, network, and operating system problems.
System Support & Maintenance: Assist with software installations, system upgrades, configurations, and maintaining security protocols.
Knowledge Management: Create and maintain a knowledge base of solutions for technical problems and update documentation for service delivery.
Mentoring & Training: Provide guidance, coaching, and training to support staff.
Vendor Coordination: Act as a liaison with vendors for warranty repairs and other technical needs.
Project Involvement: Participate in IT projects, such as operating system deployments or new software rollouts.
Communication: Keep users and other IT teams informed about ticket progress, potential outages, and implemented solutions.

Requirements

Technical Knowledge: Deep understanding of operating systems (Windows, macOS), networking, enterprise applications, and remote support tools.
Problem-Solving: Advanced analytical and problem-solving skills to approach complex issues logically and effectively.
Customer Service: Strong customer service skills to interact professionally and efficiently with users, providing clear guidance and support.
Communication: Excellent written and verbal communication skills for effective interaction with users and colleagues at all levels.
Organization: Strong organizational skills to manage work logs, assets, and multiple tasks efficiently.
Continuous Learning: A commitment to staying updated on emerging technologies to remain effective.
Relevant Certifications: Certifications like CompTIA A+ (https://www.google.com/search?safe=active&rlz=1C1CHZN_enUS1044US1044&cs=1&sca_esv=9d5cec95e536de49&q=CompTIA+A%2B&sa=X&ved=2ahUKEwj5hLWA7oCQAxUSGFkFHTyADBgQxccNegQIWxAB&mstk=AUtExfBxgjQn2_J-ITIqIC6Ux7k4-LfP1so6ljktr0d2L8ZUmjjDQkLsew0XpVrrfhrAHIC7mksX5812QHDkWhouY9bTYaAGrdkFR97iw8xuniHxm7TcRh2ygzJPMb8BXka_4U1WMc5h3qeJjmRAglAL9KSKUjDbZp59EDtLTYJD0o1TCI&csui=3), Network+ (https://www.google.com/search?safe=active&rlz=1C1CHZN_enUS1044US1044&cs=1&sca_esv=9d5cec95e536de49&q=Network%2B&sa=X&ved=2ahUKEwj5hLWA7oCQAxUSGFkFHTyADBgQxccNegQIWxAC&mstk=AUtExfBxgjQn2_J-ITIqIC6Ux7k4-LfP1so6ljktr0d2L8ZUmjjDQkLsew0XpVrrfhrAHIC7mksX5812QHDkWhouY9bTYaAGrdkFR97iw8xuniHxm7TcRh2ygzJPMb8BXka_4U1WMc5h3qeJjmRAglAL9KSKUjDbZp59EDtLTYJD0o1TCI&csui=3), or Microsoft Certified Solutions Associate (MCSA) (https://www.google.com/search?safe=active&rlz=1C1CHZN_enUS1044US1044&cs=1&sca_esv=9d5cec95e536de49&q=Microsoft+Certified+Solutions+Associate+%28MCSA%29&sa=X&ved=2ahUKEwj5hLWA7oCQAxUSGFkFHTyADBgQxccNegQIWxAD&mstk=AUtExfBxgjQn2_J-ITIqIC6Ux7k4-LfP1so6ljktr0d2L8ZUmjjDQkLsew0XpVrrfhrAHIC7mksX5812QHDkWhouY9bTYaAGrdkFR97iw8xuniHxm7TcRh2ygzJPMb8BXka_4U1WMc5h3qeJjmRAglAL9KSKUjDbZp59EDtLTYJD0o1TCI&csui=3) can demonstrate expertise.