Configuration Technician I

The Configuration Technician I is responsible for both internal and external facing responsibilities. In this position, you will be a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1’s customers, in setting up, configuring, and deploying Client assets.

Requirements

• Set up and configure computers and peripheral based on the scope of work.
• To accurately diagnose, the problem with a malfunctioning PC, Mac, laptop, printer or other peripheral.
• Perform quality control on the project assigned.
• Every project is different - technician is expected to follow instructions per project.
• Respond to order requests and customer emails to assist in troubleshooting any problems that arise.

Essential Functions:

• Imaging laptops and desktops
• Hardware and software installations and configurations
• Troubleshooting desktop and laptop hardware and software issues
• Bench testing refurbished devices such as PC, Monitors, switches, phones etc.
• Desktop and Laptop repair
• Server hardware configuration
• Small office installs
• Documentation

• 1-3 years of related experience
• Excellent communication written and verbal skills
• A+ or comparable experience
• Working knowledge of Windows and Mac operating systems
• Working knowledge of common desktop applications
• Strong knowledge of desktop and laptop computer hardware
• Ability to work full-time
• Occasional travel
• Dependable transportation
• Ability to multi-task

Physical Demands:

• Lifting or carrying up to 50 lbs.
• Lift 50 lbs. +
• Standing for long periods of time
• Time spent in low postures (crouching, stooping, kneeling, bending)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• On-site gym, * Sit at a computer for 8 hours per day
• Keyboarding for 8 hours per day
• Reaching Overhead
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients / coworkers)

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a Configuration Technician I to join our team. iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade in the Small Business category. This role is a great entry-level role in the IT consulting and managed services world.