Customer Solutions Specialist

Next Horizon, a sales and development firm, is hiring a Customer Solutions Specialist in Cleveland to fuel AT&T Fiber’s growth. The Customer Solutions Specialist’s daily rhythm blends customer care with smart sales instincts: welcome our customers, uncover their internet concerns, and present AT&T Fiber answers that feel tailor-made.

As a Customer Solutions Specialist, you’ll engage with our customers in person to demonstrate how AT&T Fiber makes buffering obsolete during family movie nights and important work calls. By pairing customers with fiber-optic solutions, the Customer Solutions Specialist enables our customers to game smoothly, work remotely without issues, and stream in stunning quality.

Core Functions of the Customer Solutions Specialist

• Recommend AT&T Fiber internet services in person by assessing customer usage habits, connected devices, and home networking needs.
• Conduct in-person sales discussions to translate internet requirements into personalized fiber connectivity solutions.
• Assist customers with service enrollment, account setup, installation coordination, and onboarding from consultation through activation.
• Recommend upgraded internet plans and connectivity options to improve customer satisfaction and increase account value.
• Explain fiber internet features, Wi-Fi coverage, and service options in a clear, customer-friendly manner.
• Build lasting customer relationships through responsive support, proactive follow-up, and solution-focused sales conversations.

• Simplifies AT&T Fiber benefits into compelling sales conversations.
• Consultative sales approach focused on customer needs.
• Builds trust that drives customer satisfaction and sales.
• Identifies internet needs and recommends the right solutions.
• Goal-oriented with a passion for customer service and sales.