AI Automation Analyst

The AI Automation Specialist sits within the Global Services team and is responsible for designing, building, and optimizing AI-powered workflows and automations that improve efficiency, scalability, and service delivery across Global Services. This role serves as the primary owner of automation initiatives, partnering with business and technical teams to translate operational needs into scalable solutions using AI, automation platforms, APIs, and enterprise systems.

What You’ll Do

• Design, build, deploy, and maintain AI-powered workflows and automations
• Partner with stakeholders to identify process improvements and automation opportunities
• Translate business requirements into scalable technical solutions
• Build and manage AI assistants, prompts, integrations, APIs, and workflow automation tools
• Integrate automations with systems such as Salesforce, Feedonomics, Google Workspace, Monday.com, Zoho, and other business platforms
• Monitor workflow performance and continuously optimize for efficiency, adoption, and business impact
• Develop and maintain documentation, SOPs, templates, and best practices.
• Establish quality assurance, governance, and operational standards for AI-enabled workflows
• Deliver training and enablement sessions to drive adoption of AI and automation solutions
• Research and evaluate emerging AI and automation technologies to support business objectives
• Partner and facilitate additional technical client-facing projects, Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.

Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process.

Commerce will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.

• 3+ years of experience in workflow automation, business operations, process improvement, or a related field
• Bachelor’s degree in information systems, Computer Science, Engineering, Business Technology, or a related field preferred, or equivalent practical experience.
• Experience building automations using platforms such as Make, Zapier, n8n, or Google Apps Script
• Hands-on experience with AI tools such as ChatGPT, OpenAI, Claude, Cursor, or similar platforms
• Experience working with APIs, webhooks, JSON, and system integrations
• Strong documentation, project management, and stakeholder communication skills
• Experience in SaaS, ecommerce, or technology organization
• Familiarity with Salesforce, Feedonomics, Zoho, Snowflake, Monday.com, and Google Workspace
• Knowledge of SQL, reporting tools, and operational analytics

3.83.8 out of 5 stars Austin, TX Hybrid work $80,000 - $136,300 a year - Full-time

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.