IS Manager - SO

JOB Under administrative direction of the Administrative Captain; plan, organize, and direct the Sheriff’s Office Information Systems and NCIC staff. Direct and coordinate development and production activities of the IS division; lead staff to build and manage a reliable and secure network, analyze, design, implement, and maintain the Sheriff’s Office remote site computer networks, including data and voice communications equipment and systems; maintains and updates desktop computers and peripherals, provides technical support to users in remote sites throughout the County. EXAMPLE OF DUTIES, * Assists in developing, evaluating, and implementing department goals, policies, and procedures; evaluates programs and work processes; ensures activities comply with applicable laws, policies, and regulations.

• Manages operations of networks and staff; prioritizes and assigns work and projects; assists with recruiting, trains, and evaluates staff; counsels, coaches, and instructs employees; develops staff and conducts performance evaluations; meets regularly with staff to review assignments and give direction when needed.
• May monitor the budget; prepare special and recurring report for budgets, grants, proposals, and contracts; may recommend and implement changes to existing policies.
• Provides leadership, direction and coaching to staff in the areas of performance management, problem resolution, planning, and work assignments.
• Reviews and implements changes in the network, such as installations and updates.
• Oversees the upgrades and configuration of network printing, directory structures, rights, security, and software on the file servers.
• Conducts research and planning for the department; monitors industry trends and identifies potential changes; analyzes workload and recommends staffing assignments and adjustments within IS and NCIC; manages projects including grants and capital projects.
• Consults with management to determine boundaries and priorities of new projects, and to discuss system capacity and equipment acquisitions.
• Consults with engineers, consultants, and technical support to develop initiatives and strategies for current and future information technology objectives.
• Reviews project feasibility studies; establishes work standards.
• Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to ascertain costs and plan operating changes.
• Analyzes department workflow and staff job duties to recommend reorganization or departmental realignment.
• Assists staff in diagnosing and solving computer equipment problems.
• Participates in technical projects such as writing equipment specifications or developing computer programs for specified applications.
• Installs, maintains, and upgrades network hardware and software components for remote sites throughout the County. Assess and evaluation all network problems to determine solutions and corrections.
• Performs other related duties as assigned.

• Bachelor’s degree in computer science or related field with five (5) years of relevant work experience in either application support or computer networking; or equivalent combination of education and work experience sufficient to perform the duties of the position.
• Microsoft Certified Professional, preferred.
• Demonstrated experience with the following:
• Advanced technical experience troubleshooting Microsoft and Cisco/Meraki networking technologies.
• Advanced knowledge with Microsoft specific technologies such as DHCP server, remote applications and distributed remote desktop, SQL server, Windows server management tools, Windows 2016/2022 operating systems.
• Large project management experience
• Advanced knowledge of Microsoft Azure as well as the service it provides for orchestration, logging, monitoring, and file storage.
• Pass an initial comprehensive criminal background check and be subject to periodic background checks during the course of your employment in this position.
• Valid State of New Mexico Driver’s license or able to obtain within six (6) months of employment.