Application Administrator II

The Application Administrator II is a critical technical role responsible for the expert-level configuration, maintenance, and lifecycle management of complex enterprise software. Serving as the vital bridge between complex technical systems and end-user success, you will ensure performance standards and high availability are met within a highly regulated environment., * Provide high-level support for complex application issues; perform deep-dive root-cause analysis and execute timely resolutions.

• Proactively monitor application performance, manage critical system patches, and execute configuration updates to ensure enterprise stability.
• Plan and support end-to-end application deployments and upgrades. Define project scope, set milestones, and ensure deadlines are met through effective governance.
• Collaborate on new software implementations and lead User Acceptance Testing (UAT) to ensure seamless transitions for business units.
• Identify system bottlenecks and implement efficiency improvements to enhance the overall user experience and system throughput.
• Develop and maintain a comprehensive internal knowledge base, including system architecture diagrams, troubleshooting protocols, and core process documentation
• Perform other job-related duties as assigned by management to ensure departmental goals are met.

• Excellent communication skills, both oral and written
• Good knowledge of Windows OS administration, windows server administration
• Ability to work and communicate with all levels of employee and management in a supportive and analytical role
• Experience with application monitoring and performance tuning
• Experience with enterprise application support, including SQL and reporting
• Understands and applies change control procedures effectively, especially for all SOX applications
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations
• Ability to work with minimal supervision while performing duties
• Bilingual in English and Korean is a plus, * Relevant professional experience or a Bachelor’s degree in Computer Science, Information Technology, or a related field from an accredited university is preferred
• Minimum of 3 to 5 years of experience in IT and application support, preferably within banking or financial services is required, Must be authorized to work in the US.

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Paid holidays, We offer a competitive total rewards package, including but not limited to Medical, Dental, Vision, and Life Insurance, 401k retirement savings plan, and paid federal holidays, for this full-time position within the annual salary range of $70,000 - $105,000. Annual pay ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.