Team Lead - Revenue Cycle

This position is responsible for assisting the Department Manager in supervising on-site employees, whether they are located in a hospital or office setting. The role involves supporting the Department Manager in assessing the performance of Account Resolution Specialists, Customer Service Representatives, and Early-Out Representatives, as well as managing employee records and ensuring quality assurance.

Roles & Responsibilities

Lead, mentor, and develop departmental teams

Supervise and manage day-to-day operations of Receivables staff (onsite or office-based)

Coordinate account inventories and provide regular reports to the Department Manager

Design and deliver staff training programs

Maintain accurate time and attendance records

Resolve operational issues through effective problem-solving

Delegate tasks and oversee workflow processes

Assume responsibilities during employee absences or high workload periods

Achieve assigned management goals and objectives

Conduct quality audits on staff performance

Handle account reconciliations and returns to clients

Report and document employee disciplinary issues to the Manager

Adhere to policies outlined in the Employee Handbook and Code of Conduct

Participate in Corporate Compliance Program to ensure regulatory adherence

Assist with projects assigned by management

Demonstrate strong judgment, professionalism, and leadership

Deliver clear and concise verbal communication and feedback

Exhibit strong analytical and PC skills

Maintain flexibility in work hours and adapt to changes

Uphold business ethics, confidentiality, and data privacy standards, Bachelor’s Degree preferred

Or equivalent combination of education and work experience

Work Experience

Experience in medical claims billing and/or patient accounting processes is required

Competencies & Skills

Strong collaboration and communication skills with colleagues, staff, and clients

Professionalism and courteous behavior at all times

Proficiency in basic computer operations

Initiative and creativity in performing job duties

Excellent written and verbal communication skills

Ability to prioritize multiple tasks in a fast-paced environment

Strong leadership capabilities

Additional Qualifications

Valid driver’s license with insurability for work-related travel

Ability to install and use 2-factor authentication applications on a personal device

Ability to pass a pre-employment background check, including:

Criminal history

Motor vehicle report

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.