Technical Support Consultant

Yolk Recruitment are supporting a leading technology business within the finance sector in their search for a Technical Support Consultant to join their growing support team in Bristol.

This is an opportunity to join a collaborative environment where you’ll provide technical support across specialist software applications used by major clients. Working as part of an experienced support team, you’ll investigate technical issues, resolve incidents and service requests, and work closely with internal specialists to deliver an excellent customer experience.

This role would suit someone with previous application or technical support experience who also has knowledge of pension payroll, either through supporting pension software or working within a pensions administration environment.

What you’ll be doing

• Providing technical support for software applications via phone, email and Microsoft Teams
• Managing incidents and service requests through a ticketing system, ensuring SLA targets are achieved
• Troubleshooting application issues and resolving problems where possible
• Escalating more complex issues to internal technical specialists when required
• Supporting user administration, including password resets and account management
• Working closely with clients to provide guidance and effective resolutions
• Producing and maintaining support documentation and knowledge articles
• Collaborating with colleagues to improve processes and share knowledge

• Previous experience within Application Support, Technical Support or IT Support
• Knowledge of pension payroll or experience supporting pension administration software
• Experience working with ticketing systems and managing incidents
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills

Desirable

• SQL knowledge
• Active Directory
• Microsoft Office 365
• Windows Server
• JIRA
• Confluence

• Salary up to 50,000 depending on experience
• Hybrid working (3 days office / 2 days home)
• Structured training and ongoing development
• Supportive and collaborative team environment
• Opportunity to develop within a specialist software business