IT Assistant

• To assist the IT Department and provide support with software and hardware issues as necessary
• Provide 1st line support to all users across the firm, offering them support and guidance in the use of our operating systems and associated software
• Develop skills and knowledge across various areas of IT support and systems
• Support the preparation, maintenance and refurbishment of IT equipment
• Provide support on the companies’ case management software, escalating when required
• Ad-hoc administrative duties as and when required

As 1st Line Support, this role would suit someone with a positive, can-do attitude who is willing and able to support the IT needs of staff across the Practice. The successful applicant will provide day-to-day support and assistance to the existing IT team in relation to hardware, software and general IT issues within the business. The successful candidate will receive training across a variety of tasks in order to gain broad experience within a small and busy IT Department., Essential

• Enthusiasm to learn new systems and skills, with a demonstrable interest in IT
• Excellent communication and interpersonal skills
• Friendly, positive approach
• Ability to work as part of a team
• Excellent computer literacy
• Confident in using MS operating systems and MS Office products (Word, Outlook and Excel)
• Self-motivated and proactive, able to troubleshoot
• Excellent organisational skills
• Understanding of a range of IT software and hardware

Desirable

• Experience working within a professional services or legal environment

Pulled from the full job description

• Sick pay
• Company pension
• Cycle to work scheme