Helpdesk Specialist I

Kymber is seeking a motivated and customer-focused Entry-Level Helpdesk Specialist to join our Defense Health Agency (DHA) support team. In this role, you will serve as the first point of contact for employees or customers experiencing technical issues, providing prompt, courteous, and effective support via phone, email, chat, or ticketing system. The ideal candidate is a strong communicator with a passion for problem-solving and a foundational understanding of computer systems, software, and networks. This is a great opportunity for someone looking to build a career in IT support, with room to grow into more advanced technical roles. The Helpdesk Specialist to responsible for providing Tier-1 Service Desk support services to all users of Military Health Systems (MHS) and some familiarity with the supported applications within the MHS environment and hardware and software technical expertise., * Respond to and resolve incoming helpdesk tickets, calls, and emails in a timely manner

• Troubleshoot hardware, software, and network connectivity issues for end users
• Perform basic account management tasks (password resets, account unlocks, permissions)
• Escalate complex issues to Tier 2/3 support or appropriate IT staff
• Document all support interactions, solutions, and recurring issues in the ticketing system
• Assist with setup and configuration of new user workstations, peripherals, and mobile devices
• Provide guidance to users on basic software applications and company IT policies
• Maintain a positive, professional demeanor while managing multiple support requests

• High School with 4 Years Experience (2 years experience with an Associates degree, or a Bachelor’s degree or higher)
• Strong critical thinking skills that facilitate expedient problem solving
• Must be capable of supporting and maintaining proficiency for a wide range of services
• The ability to effectively communicate technical matters to a non-technical audience
• Strong customer service and communications skills
• Must be able to multi-task in a fast-paced environment with shifting priorities
• Knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint)
• Familiar with Service Desk support methodology

Specialized Experience:

• Familiarity with Military Health Systems is preferred
• Relevant technical certifications preferred
• Familiar with ITIL (certification preferred)
• HDI certification preferred

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Employee assistance program, Benefits and Perks:
• Medical, Vision, and Dental Plans
• Paid Holiday and Personal Time Off
• 401K plan
• Life Insurance
• Education and Training Assistance Program
• Incentive Plans and Referral Bonuses
• Employee Assistance Programs

Since 2017, Kymber Consulting Group has been blazing a trail through the consulting landscape, providing solutions across healthcare, defense, and civilian sectors. We’re trusted advisors for high-visibility, high-impact engagements, rapidly becoming a valued partner within both government agencies and large established firms in the space. Kymber employs a collaborative team approach to deliver high value, tailored, and innovative solutions. Our engagement teams are built to meet each client’s unique needs. Our employees currently support a variety of Defense and Civilian agencies.