Lead ServiceNow Developer

Volt Information Sciences Inc

New York, NY, United States

about 1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

8 years minimum

Compensation

$93,600.0 - $104,000.0

Working hours

Regular working hours

Job source

www.disabledperson.com

Tech stack

JavaScript (Programming Language) Computer-Aided Design Application Programming Interfaces (APIs) Artificial Intelligence Microsoft Online Services Software as a Service Configuration Management Databases Software Quality Code Review Cyber Security Knowledge Management OAuth

+14 more

Azure Active Directory Security Assertion Markup Language (SAML) Simple Object Access Protocol (SOAP) Single Sign-On Software Engineering Systems Integration Client Side Scripting SOAPAPI Generative AI Git Restful APIs Software Version Control ServiceNow Customer Service Management Servicenow

Job description

Be responsible for leading the design, development, and deployment of ServiceNow solutions across modules.
Be responsible for serving as the primary technical lead for complex platform enhancements and initiatives.
Be responsible for providing technical direction, establishing standards, and enforcing code quality guidelines.
Be responsible for conducting architecture, design, and code reviews.
Be responsible for mentoring developers and supporting team capability growth.
Be responsible for independently analyzing business requirements and translating them into scalable solutions.
Be responsible for developing and maintaining custom applications, workflows, integrations, and automation.
Be responsible for configuring and customizing ServiceNow using Flow Designer, Integration Hub, Business Rules, Script Includes, UI Policies, Client Scripts, Catalog Items, Record Producers, Service Portal, and Agent Workspace.
Be responsible for designing and implementing enterprise-grade integrations (REST, SOAP, MID Server, Integration Hub).
Be responsible for supporting production incident resolution and root cause analysis.
Be responsible for ensuring solutions align with enterprise architecture and ServiceNow best practices.
Be responsible for following security, audit, compliance, and change management processes.
Be responsible for contributing to documentation, knowledge management, and operational excellence.

Requirements

10+ years of software development experience.
8+ years of hands-on ServiceNow development experience.
Proven experience leading enterprise-scale ServiceNow implementations.
Strong experience working independently with globally distributed teams.
Own technical delivery from requirements through deployment.
Experience in Agile delivery environments.
ITSM, CMDB, Service Catalog, Knowledge Management, Incident, Change, Request Management, Discovery, Asset Management.
JavaScript, Glide APIs, Scripted REST APIs, Scoped Applications, Flow Designer, Integration Hub, Service Portal, UI Builder, Agent Workspace.
REST APIs, SOAP APIs, OAuth, SSO/SAML, Azure AD, Microsoft ecosystem, third-party SaaS integrations.
Source Control Integration, Update Sets, CI/CD pipelines, Automated Testing Framework (ATF), Git-based practices.

Preferred Skills & Qualifications:

Experience with ServiceNow solutions: CSM, ITSM, SecOps, Mobile.
Exposure to Generative AI, ServiceNow AI, Predictive Intelligence, Virtual Agent.
Enterprise-scale platform governance.
ServiceNow CSA (Certified System Administrator).
CAD (Certified Application Developer).
CIS - ITSM, CIS - CSM, ServiceNow CTA journey candidate.