Telecom Engineer II - Data (Telecom Network Support)

This role sits on a Telecom Network Support (TNS) team and is responsible for executing key telecom operations tasks in partnership with the Telecom Operations Compliance (TOC) team. The analyst will serve as the primary liaison to TOC, performing compliance-driven operational work such as OpenGear configuration and troubleshooting, Cisco/OpenGear password changes, ACL changes, IOS/OS upgrades, and patch mitigation plan (PMP) review, with work tracked through Footprints and ServiceNow. Ansible playbook development and execution to support these activities is a strong plus., * Support internal data networks with a focus on improving reliability

• Perform operational support activities in coordination with the Telecom Operations Compliance team, including:
• OpenGear configuration and troubleshooting
• Password changes on Cisco devices and OpenGear
• ACL changes on network devices
• Perform IOS/OS upgrades on Cisco devices and support scheduled upgrade initiatives
• Review and support execution of Patch Mitigation Plans (PMPs) and related patch activities
• Develop, maintain, and execute Ansible playbooks to support repeatable operational tasks (configuration changes, password updates, ACL modifications, and related automation)
• Enter, update, and manage change requests/tickets in Footprints and ServiceNow associated with device changes and compliance-driven work
• Collaborate across all tiers of the operations organization and partner closely with TOC to ensure operational readiness
• Contribute to network improvement initiatives and operational process improvements
• Perform troubleshooting and analysis of network devices and related appliances as applicable

This position requires an understanding of datacenter and network security technologies. Familiarity with network automation and monitoring is highly valued. The ideal candidate is a self-starter who excels with little supervision and works well in small teams using Agile engineering principles., * Bachelor’s degree in Information Technology or related discipline plus 2 years of related experience

• In lieu of a bachelor’s degree: High School diploma/GED plus 6 years of related experience
• Demonstrated network operations experience troubleshooting enterprise networks with strong TCP/IP fundamentals
• Experience performing Cisco IOS/OS updates/upgrades and completing required validation checks
• Experience creating/updating operational tickets and documenting device changes in enterprise ticketing/change systems (Footprints and/or ServiceNow experience preferred)
• Strong written and verbal communication skills with the ability to produce clear documentation and follow controlled operational procedures
• Proficiency configuring and troubleshooting common networking protocols and technologies
• Ability to troubleshoot routing and switching issues in a production environment

Desired Qualifications

• Prior experience providing network operations support in an enterprise environment
• Experience executing operational changes on network devices, including Cisco IOS/OS upgrades and post-change validation
• Hands-on experience with OpenGear configuration and troubleshooting (or similar console/terminal server platforms)
• Experience implementing device security changes such as password changes and ACL modifications on Cisco/OpenGear/network devices
• Ansible automation experience - playbook execution preferred; playbook creation/maintenance is a strong plus
• Experience creating and managing operational change documentation/tickets in ServiceNow
• Relevant industry certifications such as CCNA