Technology Implementation Specialist

Whelen Engineering is looking to hire 3 Technology Implementation Specialists who will be responsible for Leading implementation, onboarding, configuration, training, and ongoing technical success of Whelen Cloud Platform (WCP) and Core+ customers. Serves as the primary technical resource for customers, installers, distributors, Field Solution Engineers, and Authorized Manufacturer Sales Representatives (AMSRs) to ensure successful deployment and adoption of connected vehicle technologies., * Lead customer onboarding, deployment planning, and implementation activities following project handoff.

• Configure customer environments, user permissions, vehicle groups, connected services, and Core+ automation features.
• Validate installations, connectivity, firmware, workflows, and overall system performance.
• Deliver administrator, installer, and end-user training for WCP, Core+, VSG, and related technologies.
• Partner with AMSRs, distributors, installers, and customer stakeholders to support implementation, adoption, and long-term success.
• Provide technical guidance, demonstrations, onboarding assistance, troubleshooting, and post-deployment support.
• Serve as a technical escalation resource and trusted advisor while supporting customer retention and platform growth.

Success Measures Successful deployments, high customer adoption and satisfaction, effective training outcomes, reduced support escalations, strong AMSR/distributor collaboration, and increased utilization of WCP and Core+ solutions.

Role Mission Ensure customers successfully transition from purchase to operational success by delivering exceptional implementation services, technical expertise, and ongoing support that improve fleet visibility, operational efficiency, connected vehicle capabilities, and first responder safety., * Comply with the EH&S Policy and applicable regulatory and company EH&S rules

• and requirements
• Report to supervision conditions or practices that are either unsafe or that may
• adversely impact the environment, to ensure prompt resolution of potential hazards
• Attend scheduled EH&S training program
• Actively support the organization’s efforts to meet or exceed EH&S goals and plans
• Recommend improved EH&S practices, The incumbent is responsible for complying with the policies in Whelen’s “Employee Handbook.”

This Job Description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company’s discretion. Nothing in this position description changes or is intended to change the employment at-will relationship with the Company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.

3+ years of experience in technical implementation, customer success, fleet technology, vehicle electronics, systems support, or related fields. Strong customer-facing, troubleshooting, project management, communication, and presentation skills. Ability to manage multiple projects simultaneously. Valid driver’s license and willingness to travel., Experience with public safety technology, connected vehicle solutions, telematics, fleet management platforms, vehicle electronics, GPS/cellular communications, Whelen Core, Core+, VSG, or WCP., Must be able to communicate effectively with co-workers, supervisors, and third parties. This ability to communicate requires the employee to be conversant in English as the majority of our workforce and the third parties that we encounter only speak English.