Help Desk Technician

We are seeking a dynamic and motivated Help Desk Technician to join our dedicated IT support team. In this role, you will be the first point of contact for end-users seeking technical assistance, providing prompt and effective solutions to a wide range of hardware and software issues. Your energetic approach and strong communication skills will ensure seamless support for our clients’ IT environments, helping them stay productive and secure. Responsibilities

• Respond quickly to help desk requests via ServiceNow, Jira, or other ticketing systems, ensuring timely resolution of issues
• Provide technical support for desktop computers, laptops, mobile devices, printers, and peripherals across diverse operating systems including Windows, macOS, and Linux
• Troubleshoot software problems related to Microsoft Office applications, operating systems, and specialized enterprise software
• Manage computer hardware components and perform upgrades or repairs as needed to optimize performance
• Support network administration tasks such as configuring TCP/IP settings, DNS management, VPN access, firewall troubleshooting, LAN setup, and Wi-Fi connectivity using Meraki or similar solutions
• Assist with Active Directory management including user account creation, GPO application (Group Policy Objects), and permissions control
• Maintain IT infrastructure by monitoring servers running Windows Server or Linux platforms and ensuring system security with firewalls and other security tools

• Proven experience in technical support or desktop support roles with a strong customer service orientation
• Solid understanding of computer networking concepts including TCP/IP protocols, DNS management, VPNs, LAN/WAN architecture, and network security measures
• Hands-on experience with Microsoft Office Suite, Microsoft Windows Server environments, macOS, Linux operating systems, and mobile device management
• Familiarity with tools such as SCCM (System Center Configuration Manager), BMC Remedy for ticketing and incident tracking, ServiceNow or Jira for workflow management
• Knowledge of Active Directory administration and Group Policy Object (GPO) configuration
• Ability to analyze technical issues efficiently using strong problem-solving skills
• Excellent communication skills to clearly explain technical solutions to non-technical users

Join us in delivering exceptional IT support that keeps our clients connected and secure! This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on organizations nationwide., * Help desk: 3 years (Required)

Language:

• English (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

I.Q. Technologies, Inc. is a leading provider of innovative IT products and services, proudly serving clients across various industries nationwide. Our expertise spans network infrastructure, data centers, information security, virtualization, cloud computing, and comprehensive support solutions designed to empower organizations through technology.