Senior Scrum Master - Salesforce

• Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement.
• Coach Scrum teams on Agile principles, Scrum framework, and continuous improvement.
• Partner closely with Product Owners to maintain a healthy product backlog and prioritize work.
• Remove team impediments and proactively manage delivery risks.
• Track sprint progress, velocity, burn-down charts, and Agile metrics.
• Coordinate dependencies across multiple Agile teams.
• Support Salesforce implementation and enhancement projects.
• Collaborate with Salesforce Developers, Administrators, Architects, QA Engineers, and business stakeholders.
• Ensure user stories meet Definition of Ready (DoR) and completed work meets Definition of Done (DoD).
• Drive continuous process improvements and foster a culture of accountability and collaboration.
• Prepare and present Agile delivery status to leadership and stakeholders.
• Assist with release planning, PI planning (if using SAFe), and production deployment coordination.

We are seeking an experienced Senior Scrum Master with 10+ years of IT experience and strong knowledge of the Salesforce platform. The ideal candidate is an agile leader with a proven track record of coaching Agile teams, facilitating Scrum ceremonies, removing impediments, and partnering with Product Owners, Engineering, QA, and business stakeholders to deliver high-quality Salesforce solutions.

This role requires excellent communication, servant leadership, and experience managing multiple Agile teams in an enterprise environment.

Required Experience

• 10+ years of overall IT experience.
• 5+ years of experience as a Scrum Master leading Agile teams.
• Hands-on experience working on Salesforce projects (Sales Cloud, Service Cloud, Experience Cloud, or related Salesforce products).
• Experience delivering enterprise-scale CRM implementations.
• Strong understanding of Agile, Scrum, Kanban, and Lean methodologies.
• Experience working with distributed and cross-functional teams., * Scrum Master experience in enterprise Agile environments.
• Strong understanding of Salesforce platform and CRM business processes.
• Experience with Sales Cloud, Service Cloud, and Salesforce release lifecycle.
• Expertise with Agile project management tools such as Jira and Confluence.
• Experience facilitating Agile ceremonies for multiple Scrum teams.
• Excellent stakeholder management and communication skills.
• Strong conflict resolution and servant leadership abilities.
• Experience with sprint metrics, reporting, and forecasting.

Preferred Qualifications

• Scrum Master certification (CSM, PSM I/II, or equivalent).
• Salesforce certifications (Administrator, Platform App Builder, or other Salesforce certifications).
• Experience with SAFe Agile framework.
• Experience working in financial services, insurance, healthcare, or other regulated industries.
• Familiarity with DevOps tools, CI/CD pipelines, Git, Copado, Gearset, or Salesforce DevOps Center.
• Exposure to API integrations and Salesforce ecosystem best practices.

Education

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• Master’s degree is a plus.

Preferred Candidate Profile

• Strong servant leader with excellent facilitation skills.
• Highly organized and detail-oriented.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Passion for Agile transformation and continuous improvement.