Police IT Systems Support Technician

The Gaithersburg Police Department is accepting applications for a full-time Police IT Systems Support Technician to operate, maintain, and provide support services for all police-related information systems and technology programs used by the Department. This is a non-sworn technical position with the Police Department; work is performed with considerable independence in accordance with accepted information technology practices.

This position is responsible for supporting and administering standalone and networked police-related computer applications and in-field technologies (hardware, software, and associated peripheral equipment) in support of the City’s law enforcement operations. The successful candidate will provide technical computer expertise and end user support on police-related applications; troubleshoot and resolve operational and applications problems; plan, organize, and conduct training for department personnel; and coordinate departmental information technology functions with the City’s Department of Information Technology including the coordination of system and application updates., In addition to completing the online job application, including the Supplemental Questions portion of the application, applicants who move forward in the process after completing the online application and questions will receive an email invitation to complete the Personal History Statement. Applicants MUST complete the Personal History Statement in its entirety, ensuring that the instructions in each section are followed and the information provided is complete and accurate.

The Personal History Statement is a comprehensive document requiring a significant amount of information. Applicants will have 14 days to complete the Personal History Statement. If you are unable to complete the Personal History Statement within 14 days of receiving the activation link, your account will be locked. Should you wish to unlock your account and reactivate your Personal History Statement, send a message via the online portal requesting additional time. Please note that after 60 days, your account will be archived and unable to be reactivated. Again, only fully completed Personal History Statements will be accepted.

Please note that intentionally lying or deliberately withholding information on the online application and/or Personal History Statement will result in an applicant’s permanent disqualification from employment in the Police Department.

Online applications and attached materials are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. EXAMPLE OF DUTIES What you will do with us:

• Support and maintain configurations and content of police-related applications, information systems, and technology programs used by the Police Department to ensure proper and efficient functionality; test and evaluate system performance, identify maintenance requirements, and recommend system changes when required; assist in the coordination of system updates.
• Perform daily maintenance of police-related applications as appropriate; assist with set-up and implementation of new technology and equipment; move/reinstall equipment; add or delete system users in police-related applications.
• Install in-vehicle computers, technology, and other electronic equipment.
• Install and test body-worn camera activation devices on weapon holsters, requiring the handling of unloaded firearms.
• Provide first-level end-user support in the operation of computers, network systems, telephones, printers, and related peripheral equipment; direct unresolved issues to the Information Technology Helpdesk.
• Provide computer/technology training for department employees; identify training needs; develop training materials; arrange for training through outside sources when necessary.
• Respond to Police Department end-user and administration requests for police technology related issues and information in a timely manner.
• Investigate, diagnose, and resolve routine problems with software (i.e., applications, utilities, interfaces), hardware, peripheral equipment, and access to network servers, devices, and software; direct more complex problems to Information Technology staff; contact the appropriate technician for services beyond staff capabilities.
• Coordinate departmental technology functions and projects with Information Technology staff and with outside vendors and/or other governmental agencies.
• Provide technical support to cover 24-hour operational needs for unexpected or critical department technology issues and for police personnel working various shifts outside of a normal business schedule.
• Research, analyze, evaluate, test, and/or recommend appropriate technologies and equipment to address departmental functions and projects; solicits cost proposals.
• Assist in maintaining information technology equipment inventory.
• Prepare reports; maintain files and records; perform system audits as needed.
• Perform Maryland Public Information Act (MPIA)-related video uploads and redactions that may require viewing graphic content and/or images.
• Assist with special projects as assigned.
• Provide outstanding service, pursue continuous improvement, and exceed expectations., Review of applications will begin immediately, so prompt application is highly encouraged. The position will remain open until filled; recruitment will close without notice when a sufficient number of qualified applications are identified or all hiring decisions have been made.

The ideal candidate will have strong and effective technical, organizational, interpersonal, communication (verbal and written), time management, and customer service skills, and be able to quickly develop a working knowledge of the information systems and technology programs used by the Department, as well as an understanding of departmental functions, services, and operations. Must be detail oriented and accurate, thorough in completing work tasks, and have a demonstrated ability to meet firm deadlines. Relevant skilled work experience in a law enforcement, criminal justice, public safety, or similar operation is preferred., This is a full-time salaried “exempt” position requiring a minimum of 40 hours per week (not eligible for overtime compensation under the provisions of the Fair Labor Standards Act and the City’s personnel regulations). Direct deposit of paychecks is a condition of employment for all City of Gaithersburg employees. The successful candidate will be subject to two pre-employment background investigations - a general background check and a Police Department background investigation required for the duties/responsibilities of the position. The City has established an alcohol-free, drug-free, and smoke-free workplace which applies to any person employed by, conducting business with, or applying for a position with the City. Each employee, as a condition of their employment, may be required to participate in pre-employment and reasonable suspicion testing. Employees classified as safety sensitive are also subject to immediate post accident and random testing.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, 40 hours per week; a core work schedule based on operational needs will be determined; extended or irregular hours, including evening, weekend, and holiday work, may be required to accommodate unexpected or critical issues as well as to address technology needs for law enforcement personnel working various shifts. Starting salary for this position is negotiable within the anticipated target hiring range ($72,000 - $82,000) and will be offered at a level consistent with the relevant experience and qualifications of the candidate. The City provides comprehensive insurance benefits (medical, dental, vision, life), paid time off, generous retirement contributions, health and wellness programs, tools to assist with paying down student loan debt and managing student loans, training and professional growth and development opportunities, and excellent work/life balance.