Dynamics 365 CRM Solution Architect

• Minimum 18+ years of experience as a Microsoft Dynamics Solution Architect
• Strong functional expertise in Dynamics 365 CRM, including Sales, Marketing, and Customer Service
• Looking for a functional or techno-functional resource (not a technical candidate)
• Must have experience with D365, CRM, Sales, Marketing, and Customer Service

We are seeking an experienced Dynamics 365 CRM Solution Architect to lead enterprise-scale CRM implementations and business transformation initiatives. The role involves defining end-to-end CRM solution architecture, leading discovery workshops, gathering requirements, performing fit-gap analysis, creating solution roadmaps, and providing architectural governance throughout the project lifecycle.

The ideal candidate will design and implement Dynamics 365 Sales (Lead, Opportunity, Account & Contact Management, Sales Forecasting, Pipeline Management, Territory Management, Quote-to-Order, Sales Insights), Dynamics 365 Marketing / Customer Insights - Journeys (Customer Segmentation, Customer Journeys, Email Marketing, Campaign & Event Management, Lead Nurturing, Marketing Automation, Analytics), and Dynamics 365 Customer Service (Case Management, Omnichannel Engagement, Knowledge Management, SLA Management, Self-Service Portals, Customer Service Copilot, Contact Center).

The role also requires experience with the Power Platform (Power Apps, Power Automate, Dataverse, Power BI, Copilot Studio, AI Builder), designing low-code solutions, integrating D365 with ERP, Finance, HR, eCommerce, and third-party applications using Azure Integration Services, Logic Apps, Service Bus, APIs, and Dataverse, as well as developing data migration and master data management strategies., * Bachelor’s or Master’s degree in Computer Science, Information Systems, Business, or related field

• 12+ years of overall IT experience
• 7+ years of Dynamics CRM / D365 CE implementation experience
• Minimum 3 full lifecycle Dynamics 365 CRM implementations
• Strong expertise in:
• Dynamics 365 Sales
• Dynamics 365 Marketing / Customer Insights - Journeys
• Dynamics 365 Customer Service
• Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives

Ready to take the next step? Click “Interested” to kickstart your journey toward a rewarding career!, * Are you comfortable working on W2? If not, please hold off on completing the application for now. We’ll be posting another opportunity in the future for 1099/C2C candidates.

• Are you willing to work on a contract basis? If not, please hold off on completing the application for now. We’ll be posting another opportunity in the future for full time roles.
• Do you have a minimum 18+ years of experience as a Microsoft Dynamics Solution Architect? If you do not have, please hold off on completing the application for now. We’ll be posting another opportunity in the future for candidates without the required experience.
• Do you have a strong functional expertise in Dynamics 365 CRM, including Sales, Marketing, and Customer Service? If you do not have, please hold off on completing the application for now. We’ll be posting another opportunity in the future for candidates without the required experience.
• Do you have experience with D365, CRM, Sales, Marketing, and Customer Service? If you do not have, please hold off on completing the application for now. We’ll be posting another opportunity in the future for candidates without the required experience.

3.93.9 out of 5 stars United States Remote $58 - $64 an hour - Contract, Pulled from the full job description

• Referral program
• Health insurance
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Referral program
• Vision insurance