CORE Specialist

Job Title: CORE (Connecting Opportunity through Relationships and Engagement) Specialist (Full-Time), The CORE Specialist provides operational support for employer sponsors while assisting with student success initiatives, Academic Resource Center (ARC) operations, and employer communication regarding high-risk students. Working closely with the CORE Manager, this position helps strengthen employer partnerships, support student success, and ensure efficient department operations., Employer Support & Engagement

• Serves as the primary point of contact for assigned employer sponsors and assists with employer relationship management.
• Conducts Sponsor Dashboard onboarding, training, and ongoing support.
• Responds to employer questions regarding courses, policies, student progress, and available resources.
• Maintains sponsor documentation, CRM records, and positive working relationships.
• Assists with newsletters, employer communications, conferences, recruiting events, and outreach initiatives.
• Collects employer feedback and supports employer engagement efforts.

Student Success & ARC Support

• Assists with Academic Resource Center (ARC) intake, case management, documentation, and follow-up.
• Reviews and routes student referrals to appropriate ARC personnel.
• Maintains accurate ARC records and supports student intervention efforts.
• Monitors reports and notifications identifying sponsored students who may require intervention.
• Communicates academic, attendance, professionalism, SAP, or other appropriate student performance concerns to employer sponsors in accordance with School policies.
• Documents employer communications and coordinates intervention efforts with ARC, Education, Clinical, Student Services, and other departments as appropriate.
• Supports additional ARC and student success initiatives as assigned.

Department Operations

• Prepares reports, spreadsheets, and communication materials.
• Assists with departmental projects, process improvements, and operational initiatives.
• Provides day-to-day operational support to the CORE Manager and assists with departmental functions as needed.
• Collaborates with Admissions, Education, Clinical, Operations, IT, Student Services, ARC, and other departments to support employer partnerships and student success.
• Maintains confidentiality of sensitive student and employer information.
• Performs other duties and special projects as assigned.

To perform this job successfully, an individual should demonstrate the following:

• Interpersonal Skills - Builds positive working relationships with employers, students, and internal departments.

• Oral Communication - Communicates professionally and effectively in person, virtually, and by telephone.

• Written Communication - Produces accurate, professional correspondence and documentation.

• Teamwork - Collaborates effectively across departments while supporting organizational goals.

• Dependability - Demonstrates reliability, accountability, and the ability to manage multiple priorities.

• Professionalism - Maintains confidentiality, sound judgment, and a positive customer-service approach., To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High school diploma or equivalent required.

Experience:

• Customer service, employer relations, education, healthcare, or administrative experience preferred.

• Strong communication, customer service, and organizational skills.

• Ability to manage multiple priorities independently and as part of a team.

Preferred:

• First Responder experience preferred but not required.

• Experience with Microsoft Office, Smartsheet, and CRM systems preferred.

Certification and Licensure

• No certifications or licenses are required.

Skills and Abilities

• Communication - Communicates professionally and effectively with employer sponsors, students, and internal departments.

• Organization - Manages multiple priorities with strong attention to detail and time management.

• Problem Solving - Identifies issues, exercises sound judgment, and develops effective solutions.

• Technology - Proficient with Microsoft Office and able to learn and utilize Smartsheet, CRM platforms, and other required systems.

• Confidentiality - Maintains discretion when handling sensitive student and employer information.

• Collaboration - Works effectively with cross-functional teams to support employer partnerships and student success.