HOP-IT Technician

Job Summary: Under general direction, supports, maintains and evaluates computer hardware and software, and IT Shop Floor Procedures, * Maintain, upgrade, and repair computer hardware, including but not limited to: PCs, printers, barcode printers, servers, switches and Wyse terminals.

• Perform preventative maintenance on servers, network hardware, shop floor cabling, printers, touch screens, scanners, and terminals
• Support, troubleshoot, and maintain the MARS Production Reporting System’s hardware and software.

• Train, assist, and support users on the MARS Production Reporting System, while enforcing MARS procedures and curriculums

• Ensuring production reporting and inventory accuracy through assisting Production
• Assist in the implementation and support of new Shop Floor IT Projects and Procedures
• Perform testing on new IT projects and proceeds to verify quality assurance and accuracy
• Assists user community with day-to-day computer usage issues
• Maintains IT records, including the monitoring and support of the IT Helpdesk Ticket System and Work Orders
• Serving as ground support for Off-Shift IT issues with phone support from IT Staff and/or Service Express Agent
• All other reasonable duties and responsibilities assigned as deemed necessary by Supervisor
• Competency Level to include all intermediate understanding of the processes and functions as they relate to the position as determined by the leadership team.

Working Conditions

• 80% shop floor (PPE required), 20% office

Effort/Physical Demands

• Constant communication with employees, peers, and management
• Overtime as required
• This position will work various hours on the off shifts with no shift premium.

Health and Safety Responsibilities

• Must work in accordance with Health and Safety regulations, Company Rules, Plant Rules, policies and procedures
• Compliance with Occupational safety sections of Act
• Must wear all designated Personal Protective Equipment (PPE)

Back-up Duties:

• Perform other duties as required

• Good knowledge of general PC computer systems
• Good knowledge in computer networking
• Good verbal and written communication skills
• Good organizational, interpersonal and problem-solving skills
• Minimum of Grade 12 Education or equivalent

Martinrea is diversified global automotive supplier engaged in the design, development and manufacturing of metal parts, assemblies and modules, complex fluid management systems and aluminum products. We employ approximately 15,000 skilled and motivated people at manufacturing, engineering and technical centers in Canada, the United States, Mexico, Brazil, Germany, Slovokia, Spain, and China. Our business strategy leverages world-class technologies, motivated and talented people, and high-quality products.

Our Mission it to make People’s Lives Better by:

• Delivering outstanding quality products and services to our customers.
• Providing meaningful opportunity, job satisfaction and job security for our people.
• Being positive contributors to our communities, and
• Providing superior long-term investment returns to our stakeholders.

We invite you to follow your dreams and explore a challenging and rewarding career at Martinrea HOP!