Lead Software Engineer Infrastructure Platforms

We are seeking a Senior Infrastructure Platform Engineer to help design, operate, and evolve a global enterprise infrastructure environment. This role is intended for a highly capable engineer with broad technical depth across infrastructure domains, including systems, networking, cloud, identity, endpoint management, and core internet technologies.

This is a hands-on engineering role with operational responsibility. The successful candidate will execute production changes, troubleshoot complex technical issues, participate in operational support, and contribute to long-term infrastructure strategy and standardization efforts.

We are seeking someone with broad foundational knowledge rather than narrow specialization. The ideal candidate understands not only how to operate enterprise technologies, but also how the underlying systems and protocols function together.

This role requires strong critical thinking, structured troubleshooting ability, sound technical judgment, and the ability to learn new technologies quickly.

Key ResponsibilitiesInfrastructure Engineering & Operations

Design, implement, maintain, and support enterprise infrastructure platforms across cloud and enterprise environments.

Execute production infrastructure changes in accordance with operational and change management standards.

Support day-to-day operational health, maintenance, and troubleshooting of infrastructure systems.

Participate in incident response, root cause analysis, and operational recovery efforts.

Maintain ownership of infrastructure reliability, scalability, security, and operational excellence.

Cross-Platform Infrastructure Support

Support and troubleshoot across multiple infrastructure disciplines, including:

Windows Server environments Linux systems Cloud infrastructure Enterprise networking Identity and authentication platforms Endpoint management solutions Infrastructure management tooling

Work across infrastructure disciplines without reliance on narrowly defined technology boundaries.

Collaborate with peers, business, project, and application teams to support enterprise initiatives.

Core Infrastructure & Identity Services

Support enterprise infrastructure technologies, including:

DNS DHCP TCP/IP Routing and connectivity VPN technologies TLS/SSL SSO/SAML authentication

Maintain and troubleshoot endpoint management platforms, including:

Microsoft Intune Windows Autopilot Patch My PC

Troubleshooting & Problem Resolution

Diagnose and resolve complex infrastructure and systems issues across multiple technology layers.

Apply structured troubleshooting methodologies and logical problem-solving techniques.

Utilize logs, metrics, packet captures, and system analysis to isolate root causes and remediate issues.

Respond effectively during outages, escalations, and high-pressure operational situations.

Recognize knowledge gaps quickly and seek assistance appropriately when necessary.

Automation & Continuous Improvement

Contribute to infrastructure automation and infrastructure-as-code initiatives.

Learn and adopt automation technologies and modern operational practices as needed.

Support or develop automation solutions using tools such as:

Terraform Ansible PowerShell Python

Create and maintain high-quality operational documentation, standards, and procedures.

Identify opportunities to improve reliability, operational efficiency, and scalability.

7+ years of progressive experience in infrastructure engineering, systems engineering, or enterprise IT operations.

Strong hands-on experience supporting and designing Azure IaaS and PaaS resources, Entra ID, Intune, Windows, and Linux environments.

Strong understanding of foundational infrastructure and internet technologies, including DNS, DHCP, TCP/IP, routing, VPNs, authentication protocols, and SSO/SAML concepts.

Experience supporting cloud infrastructure, preferably Microsoft Azure.

Experience managing or supporting endpoint management technologies, including Intune and Autopilot.

Demonstrated ability to execute and support production infrastructure changes.

Strong troubleshooting, analytical, and critical thinking skills.

Ability to quickly learn new technologies and adapt within a fast-moving environment.

Strong communication and documentation skills.

Proven ability to operate effectively across multiple infrastructure disciplines.

Bachelor’s degree required.

Preferred Qualifications

Master’s degree preferred.

Experience with Terraform, Ansible, Python, PowerShell, OCI, enterprise networking technologies, identity and access management platforms, and infrastructure monitoring or observability tools.

Experience in global enterprise environments.

Experience supporting hybrid cloud infrastructure architectures.

Experience supporting stable, scalable, and secure global network operations.

Experience reducing operational risk and driving standardization across multiple office locations.

Experience partnering with infrastructure, security, and business leadership teams.

Experience responding to and resolving critical incidents and operational challenges.

Experience managing or developing offshore network engineering teams is a plus.

Work Environment

This role operates in a professional remote work environment.

Candidates must reside in and perform all work remotely from one of the following states: Florida, Michigan, Montana, New Jersey, New York, North Carolina, Pennsylvania, Texas, Utah, or Virginia.

Candidates located in the Dallas-Fort Worth area are preferred.

Candidate must be available during standard U.S. business hours.

Occasional after-hours support may be required during major incidents or escalations.

Desired Competencies

Accountability Drive Planning Critical Thinking and Judgment Adaptability Communication Skills Influential Leadership Teamwork

3.33.3 out of 5 stars Remote $130,000 - $150,000 a year - Full-time, Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Health savings account
• Dental insurance, * 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Vision insurance