Senior Support Engineer- Greater Tampa

Tier 2 Technical Support

• Act as an escalation point for complex incidents from Tier 1 analysts and end users.
• Provide advanced troubleshooting for endpoints (Windows, macOS), printing, networking, VPN, and authentication issues.
• Support user access, device compliance, and security controls across various SaaS and cloud platforms.
• Diagnose issues spanning applications, endpoints, connectivity, and identity - with a focus on resolution and clear documentation.

Application & SaaS Support

• Provide Tier 2 support for clinical and business applications, including eClinicalWorks, scheduling platforms, patient engagement systems, and ancillary apps.
• Troubleshoot login, access, performance, and workflow issues.
• Coordinate with application owners and vendors for escalations and incident resolution.
• Maintain working knowledge of major SaaS tools in use across the organization (M365, communication, security, clinical systems, operational tools).

Cloud & Identity Exposure

• Support user lifecycle and access management across Microsoft 365, Microsoft Entra ID, and other SaaS platforms.
• Assist with troubleshooting of device compliance and configuration in Microsoft Intune.
• Navigate Microsoft Azure at a foundational level to support escalation triage.
• Understand and support multi-factor authentication and security configurations.
• Document resolutions and contribute to knowledge base articles to strengthen team capabilities.
• Mentor and support junior analysts with complex troubleshooting.
• Partner with infrastructure, security, and clinical system teams to ensure fast, coordinated resolutions.

The ideal candidate is a well-rounded IT generalist with strong troubleshooting skills, the ability to work across multiple systems and platforms, and familiarity with both business and clinical technology used in healthcare settings. This is not a platform administrator role, but it requires someone confident supporting cloud services, clinical systems, end-user computing, and connectivity issues with minimal supervision.

Location- Candidates must be located in the greater Tampa Bay region to be considered for this position. Tampa or Sarasota preferred with hybrid flexibility., * 4+ years of progressive IT support experience, ideally in a healthcare or multi-site environment.

• Broad technical troubleshooting skills across:
• Endpoints (Windows, macOS)
• Networking fundamentals (DNS, DHCP, VPN, LAN/WAN)
• SaaS applications and identity platforms
• Clinical applications and EHR workflows
• Familiarity with:
• M365, Intune, Entra ID, Azure (foundational level)
• Common clinical systems and workflows in outpatient settings
• ITIL Processes & Framework
• Excellent communication and customer service skills, with an ability to support both clinical and non-clinical staff.
• Strong documentation discipline and comfort in ITSM platforms (e.g., Freshservice).

Preferred Certifications:

• Microsoft Certified: Azure Fundamentals (AZ-900) or equivalent foundational cloud cert
• HDI Support Center Analyst or equivalent
• Clinical application certifications a plus.

MaxHealth is dedicated to simplifying healthcare and ensuring healthier futures-for our patients and our people.

Founded in 2015, MaxHealth is a leading primary care platform focused on delivering high-quality, integrated, value-based care to adults and senior patients throughout Florida. Today, we support more than 70,000 value-based care patients through a growing network of more than 55 owned clinics and 30 affiliated practices across central and southern Florida.

Our success is driven by our people. MaxHealth is home to a diverse, multidisciplinary team of more than 700 employees-including primary care providers, specialists, clinical staff, and corporate professionals-who are united by a shared purpose: to make healthcare simpler, more compassionate, and more human.

We are proud to offer a workplace that supports career growth, internal advancement, and work-life balance, with regular weekday office hours and a strong commitment to employee well-being.

At MaxHealth, team members are encouraged to grow their skills, pursue leadership opportunities, and build long-term careers in an environment where their contributions truly matter.

MaxHealth also partners with like-minded independent providers, leveraging our platform to expand access to high-quality care while preserving the personalized relationships that define great medicine.

Our values guide everything we do: we are customer-centered, compassionate, results-driven, proactive, collaborative, and adaptable. These values shape not only how we care for patients, but how we support one another as colleagues.

Our mission is simple: to deliver quality care, a simplified experience, and happiness-one patient, and one team member, at a time.