IT Systems Specialist I

This position is responsible for overseeing system configuration and maintenance, the IT Systems Specialist I manage monitoring, tuning, patching, and upgrades. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters., The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Develop, document and maintain procedures for processes related to system usage and configuration.
• Maintains the confidentiality of IT systems, their applications and employees.
• Plan and implement routine upgrades, patching of systems and ongoing release management.
• Troubleshoot areas, place service calls and keep management informed of critical situations.
• May be placed on-call and may be required to respond during non-scheduled hours.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Compose routine reports and correspondence.
• Speak effectively before groups of customers or employees of the organization.
• Acts as the primary internal support resource for all internal technical support personnel, ensuring the resolution of system issues and the continuous functionality to sustain business operations.
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Responsible for managing and monitoring all installed systems, and ensuring the highest levels of systems and infrastructure available.
• Assist with project management for selected projects.
• Sustain effective communication with all supervisory leadership and higher levels.
• Keep abreast of competitive changes including industry trends and local competitive set.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time., * Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA

• High School diploma or equivalent (GED).
• Proficient in common software and hardware.
• Possess strong diagnostic, problem-solving, and analytical skills.
• Relevant certifications in computer science or information technology preferred.

Certification, Licenses And Any Additional Requirements

• Must pass periodic random drug screens.

• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.