Welcome to Montage Health’s application process!

Job Description:

Under the leadership of the HIT Applications Manager, the System Analyst I is responsible for supporting all aspects of build, maintenance, break/fix and optimization in their assigned applications. This position collaborates with other application analysts, Clinical Informatics, Instructional Designers and users to maintain and optimize Montage’s electronic health record.

Responsibilities include but are not limited to:

Development, testing, validation and maintenance of the Epic application

Serve as a resource in promoting the understanding, integration and application of information technology in healthcare settings

Developing and maintaining an understanding of clinical, technical and operational workflows to properly optimize the assigned application.

Provide support to end users for software implementations, updates, and new version releases and document project issues.

Complete testing and workflow validation of assigned applications and modifications before implementation into all environments

Gathering end user requirements and evaluating complicated workflows by working directly with end users

Oversee implementation of upgrades and service updates

Participate in on call coverage rotation as assigned

Follow team standard operating procedures, polices, and use organization standard templates

Assist Help Desk with patient-reported issues including issue investigation, resolution, and workflow training

HIT departmental responsibilities

Maintaining focus on customer service and responsiveness

Excellent communication both written and verbal

Troubleshoot technical problems

Use of HIT tools, applications, and processes

Maintain fluency in HIT and industry best practices, tools, applications, certifications and

processes

Follow departmental and organizational policies and procedures

Required Experience:

• 1-3 years in technology or healthcare field

Preferred Experience:

• Epic software knowledge

• ITIL knowledge

• Project Management Experience

Education:

Bachelor’s degree in a S.T.E.M. field required. Equivalent experience may be substituted.

Licensure/Certifications:

• MyChart*

• EpicCare Ambulatory

• Core Analyst Badge

• Hello World Badge

• One of the following:

• MyChart Care Companion Badge

• Patient Financial Experience Badge

• Decision Trees Badge

• Patient Entered Data Badge

• MyChart Bedside Badge

*MyChart certification is required within 90 days of completion date of course.

Equal Opportunity Employer

Salary Range (based on years of applicable experience)

$108,825 to $145,579

LI-RL1

Assigned Work Hours:

Full time (exempt) This position is remote-local, must reside in California, work primarily from home and live within commuting distance to work location in Monterey, CA.

Position Type: Regular

Pay Range (based on years of applicable experience): $52.32

to

Excellent communication both written and verbal

Troubleshoot technical problems

Use of HIT tools, applications, and processes

Maintain fluency in HIT and industry best practices, tools, applications, certifications and

processes

Follow departmental and organizational policies and procedures

Required Experience:

• 1-3 years in technology or healthcare field

Preferred Experience:

• Epic software knowledge

• ITIL knowledge

• Project Management Experience

Education:

Bachelor’s degree in a S.T.E.M. field required. Equivalent experience may be substituted.

Licensure/Certifications:

• MyChart*

• EpicCare Ambulatory

• Core Analyst Badge

• Hello World Badge

• One of the following:

• MyChart Care Companion Badge

• Patient Financial Experience Badge

• Decision Trees Badge

• Patient Entered Data Badge

• MyChart Bedside Badge

*MyChart certification is required within 90 days of completion date of course.