Change Management and Communication Liasion

The Change Management and Communication Liaison will support the DHS team by applying a structured change management approach and methodology for the impacts of change due to process development/transformation and/or technology implementation. This role will be responsible for researching, developing, and implementing a comprehensive change management strategy. The specialist will conduct stakeholder diagnostics, design, implement, and assess management strategies and plans in support of overall change initiatives related to training, communications, engagement, and online solutions that support the successful adoption of new ways of working.

Duties: Work with Government staff to develop a change management strategy, aligning goals, objectives, and strategic initiatives that will support the most effective plan for changing management and outreach activities. Coach DHS clients and support them throughout the change management process. Develop and implement effective communication strategies to realize sustained change with ongoing outreach efforts. Apply a structured approach to transition individuals and teams from the current state to the desired state to achieve improved and sustainable mission results. Assist with building and maintaining stakeholder relationships. Collect, analyze, and review stakeholder data to inform the most effective change strategies, support services, tools, and resource needs. Create action plans for implementing the change activities identified in the change management strategy. Propose resources required to support each action plan. Conduct a change readiness assessment as a baseline current state and use data to inform the change management strategy and identify potential areas of resistance. Create and implement a change strategy evaluation plan to regularly gather progress data throughout the transition to the desired future state. Identify areas of improvement to be addressed. Provide leadership and support to all stakeholder groups to enhance the effectiveness of the change strategy. Prepare a change risk management plan, review with client leadership, and include it as part of the overall change management strategy. Evaluate proposed changes and change initiatives to determine the relationship between level of effort and level of risk. Create, maintain and report to project leadership the status of change management efforts and results, on a regular basis. Manage client expectations and awareness of support delivery time and approval process requirements. Apply industry best practices in developing all change management strategies. Adjust schedules and targets with clients and team as needed. Plan and lead meetings with clients to document requirements, explore potential solutions, and present on completion of changing activities as needed.

Bachelors degree in human resources and business administration, or specialized fields such as organizational development, organizational behavior, industrial and organizational (I-O) psychology, or related field. Masters degree in related field preferred, Five years of experience in developing change management strategies and executing change managements action plans that support mission objectives. Experience either as an employee of the federal government or as a consultant to the federal government. Documented experience leading change management for federal HR initiatives, HR system implementations, or HR shared services transitions. Outstanding written and verbal communication skills, including the ability to produce executive-grade products that move senior leadership decisions. Demonstrated ability tooperateindependently in a fully remote environment with frequent senior-level coordination.

Preferred Qualifications: Prior experience supporting DHS, DoD, or other federal agency human capital transformation, HR shared services, or HC system implementations (e.g., Workday, Oracle HCM Cloud, SAP SuccessFactors, PeopleSoft HCM).

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