Service Management, Integration and Transport (SMIT) Contract

• Leads complex IT projects and initiatives within the assigned locations balancing and setting priorities for resources to meet or exceed scheduled deployments while sustaining day to day operational objectives.\n
• Responsible for the day-to-day management of the Transport Field/Base Network Engineer (FBNE) staff assigned to include Incident Management, O&M, and support prioritization.\n
• Supports the NOC Manager, Enterprise Operations Manager (EOM), Critical Situation Manager (CSM), Transport Operations staff and others as required to address and resolve operational issues escalated to the 24/7 team managed under NetOps.\n
• Ensures FBNE team completes all Government Directed Action (GDA) in a timely fashion and reports completion to the NMCI Command Center to meet or exceed Service Level Requirements (SLR).\n
• Supervise 10-20 direct-report employees which is comprised of employees and supplier partner organizations. Ensures the FBNE team within their assigned locations maintains compliance for SAAR-N/PAA requirements and recurring training to maintain privileged accounts.\n
• Responsible for developing and improving content for the Master Training Syllabus that will define the minimum On the Job Training (OJT) requirements for FBNE staff. Conducts training for the FBNE staff within their assigned locations to maintain a baseline skillset and knowledge base for all current and future members of the team. Recertifies training annually to maintain baseline.\n
• Ensures FBNE team within their assigned locations adheres to all O&M responsibilities as defined in the SMIT Performance and Work Statement (PWS) paragraph 3.3.3. Transport Services as well as the ability to execute work under project activities and Network Transformation and Modernization (NTM) initiatives.\n
• Contributes to and suggests enhancements for input for Basis of Estimate (BOE) submissions for the FBNE resources supporting project and program initiatives. Ensures proper time charging discipline is executed across the FBNE staff for employees and suppliers. Approves time in Deltek and SLICS.\n
• Support the FBNE organization, as required, on all ITSM Service Management Improvement Activity (SMIA), Structured Improvement Activity (SIA) and any resulting Continual Improvement (CxI) activities.\n
• Contributes to and suggests enhancements for FBNE documentation including but not limited to Knowledge Management (KM) Articles, Tactics, Techniques and Procedure (TTP) supporting Standard Change, formalizing local work instructions and job aides into approved templates leveraging the Process Asset Library (PAL).\n
• Oversees COMSEC Local Element support to assigned locations, which includes managing COMSEC hardware/software assets and key inventories, loading keys into Encryption devices, installing, configuring, troubleshooting, upgrading, removing/replacing faulty equipment, interacting with the Government KOAMs and following prescribed procedures and processes related to COMSEC\n

This position requires someone with extensive Operations/Engineering Leadership experience, preferably someone with a previous Network/Transport technical background and working knowledge of a large DOD Enterprise Network Environment. The selected candidate will manage a large technical team virtually, interact directly with and manage the Customer relationship. The candidate will also manage key resources supporting Incident Response, Change Management, Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives.\n \n Candidates for this position are highly motivated and have working knowledge of network operations, fault diagnosis, repair, installation, configuration, cabling, passive infrastructure, troubleshooting, project execution as well as the ability to analyze and interpret numerous policies and procedures. This includes a solid understanding of network architectures and engineering solutions. The ability to work in a dynamic, team-oriented, fast-paced and mission-focused environment is a must.\n, * BA/BS and 8+ years of prior relevant experience or MS/MBA with 6+ years of prior relevant experience; additional years of experience may be accepted in lieu of degree at the discretion of the Hiring Manager\n

• Prior leadership responsibilities in a large-matrixed organizations\n
• DOD Secret Security Clearance w/ability to upgrade to and maintain a TS Security Clearance\n
• Excellent written and oral communication skills\n
• Experienced and adept at developing and maintaining technical documents, analyses, and reports\n
• Experienced with preparing and presenting briefings to senior customer management, customer stakeholders, and corporate management\n
• Working knowledge of the ITIL framework and best practices\n
• Working knowledge of defense-in-depth principles, network/HW/SW security architecture, network topology, IT device integrity, and common security elements\n
• Minimum of DoD 8570.01 IAT Level II Certification required prior to onboarding: CompTIA Security+ CE, CDN, ISC2 SSCP, GSEC, GICSP, or CYSA+ (See DoD 8570.01-M Appendix 3 for valid certifications)\n
• Ability to travel 25% including some OCONUS travel\n
• 4+ years’ SMIT/NMCI program support as a FBNE.\n
• Ability to be scheduled to work, or be called in to work during off hours and weekends to meet customer mission support requirements\n
• Customer service experience\n, * Master’s degree from an accredited college or university in IT Management, Engineering, or related field\n
• Management experience in a NET/SEC DevOps environment\n
• 10+ years of extensive Ops/Eng Management experience within DoD network communications customer facing environment\n
• ITIL certification/training preferably including Service Strategy and Service Design (ITIL v4 Preferred)\n
• Agile certifications or operational experience in an Agile environment\n