IT Technical Analyst

Pegasus Knowledge Solutions

Washington, DC, United States

3 months ago

Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

dice.com

Tech stack

Microsoft Windows Active Directory Amazon Web Services Macintosh Computers Apple Mac Systems Microsoft Azure Bash Shell Computer Networks Virtual Private Networks (VPN) Python (Programming Language) Network Protocols Windows PowerShell

+12 more

Azure Active Directory Wide Area Networks Diagnostic Tools Scripting Google Cloud Cloud Platform System Workspace ONE Hardware Testing Microsoft InTune Information Technology Casper Suite User Accounts

Job description

Client is seeking a Sr. IT Technical Specialist to provide hands-on onsite technical support, advanced troubleshooting, and ongoing maintenance of IT systems and equipment. This role supports a major facility relocation project from Houston to the Washington/MD region and requires strong scripting, systems administration, and cross-platform support capabilities.

The ideal candidate brings a blend of Windows, Mac, mobile device management, automation scripting, and cloud platform familiarity, along with excellent communication and customer-support skills., * Provide onsite technical support for end users, IT equipment, and local infrastructure.

Support a facility move project, including device setup, system migrations, hardware validation, and environment readiness.
Perform advanced troubleshooting across Windows, macOS, mobile devices, and network components.
Develop and maintain automation scripts using PowerShell, Python, and Bash.
Manage user accounts, groups, and permissions across Active Directory, Azure AD, and MDM platforms.
Administer and maintain Windows and Mac OS environments, including imaging, patching, and configuration.
Support LAN/WAN/VPN troubleshooting and coordinate with network teams as needed.
Assist with cloud-related tasks across Azure, AWS, and Google Cloud environments.
Ensure adherence to ITIL processes for incident, problem, and change management.
Maintain accurate documentation, asset tracking, and operational runbooks.

Requirements

5+ years of experience in IT Support, Systems Administration, or Technical Analyst roles.
Strong scripting experience with PowerShell, Python, and Bash.
Hands-on experience with MDM platforms (Intune, JAMF, Workspace ONE, etc.).
Advanced administration of Windows 10/11 and macOS.
Solid understanding of LAN/WAN/VPN, network protocols, and troubleshooting tools.
Experience managing user accounts, groups, and permissions in AD/Azure AD.
Familiarity with Azure, AWS, and Google Cloud environments.
Working knowledge of ITIL framework; ITIL Foundation preferred.

Preferred Certifications

· CompTIA A+, Network+, Security+

· Microsoft MCSA, MD-102, Azure Fundamentals (AZ-900)

· Any relevant cloud, network, or security certifications