Provisioning Lead

As our Provisioning Team Leader , you’ll take ownership of the day-to-day operation of a busy provisioning and warehouse environment, ensuring customer equipment is prepared, configured, tested, and dispatched accurately and on time. You’ll lead a team of Provisioning Technicians, coordinate workloads, maintain high technical and quality standards, and ensure stock and inventory are managed effectively.

In this role, you will:

Lead, motivate, and support a team of Provisioning Technicians.

Coordinate provisioning jobs from receipt through to dispatch.

Allocate and prioritise workloads to meet operational deadlines.

Oversee the configuration, testing, and quality assurance of hardware and software.

Manage inventory, stock accuracy, asset tracking, and equipment availability.

Ensure all jobs are accurately documented, packed, and dispatched.

Act as a key point of contact for operational teams and stakeholders.

Promote a safe, organised, and efficient warehouse working environment.

Resolve operational issues and escalate risks, delays, or technical concerns when required.

Identify opportunities to improve processes, quality, productivity, and customer outcomes.

This is an excellent opportunity for an organised and technically minded leader who enjoys combining people management, operational coordination, and hands-on technical oversight in a fast-paced environment.

You’re an organised and proactive leader who thrives in a fast-paced operational environment. With experience in technical provisioning, warehouse operations, logistics, or service delivery, you’re confident coordinating workloads, supporting colleagues, and ensuring high standards of quality, accuracy, and customer service.

To be successful in this role, you’ll bring:

Experience in a technical, provisioning, warehouse, logistics, operations, or similar environment.

Previous team leadership, supervisory, mentoring, or coordination experience.

Strong organisational skills with the ability to manage multiple priorities and deadlines.

A good understanding of hardware configuration, software setup, basic networking, and troubleshooting.

Experience working with ticketing systems, Microsoft Office, and business applications.

Knowledge of inventory management, stock control, asset tracking, and dispatch processes.

Awareness of warehouse health and safety practices, including manual handling and safe storage procedures.

Excellent attention to detail and a commitment to accuracy and quality.

Strong communication skills with the confidence to work effectively across teams and stakeholders.

The ability to identify issues, solve problems, and escalate risks when required.

You’ll also be:

Organised, dependable, and accountable.

Calm under pressure and able to make sound decisions.

A supportive and approachable team leader.

Quality-focused with a keen eye for detail.

Safety-conscious and committed to maintaining high standards.

Proactive in identifying improvements and driving positive change.

Comfortable balancing hands-on technical work with people leadership responsibilities.

Professional, confident, and clear in your communication style.

We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

24/7 employee assistance programme with an easily accessible app!

Family and friends’ discounts on our services & products

Pension Scheme, up to 4% Company matched

Free on-site parking

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.