Senior AI Engineer

Consumer Cellular is seeking a visionary Senior AI Engineer to lead the design, strategy, and execution of Artificial Intelligence solutions that transform how we serve customers and empower employees.

Reporting directly to the Chief Information Officer, this highly visible role will define the company’s AI roadmap while partnering with executive leadership and business domain owners to identify opportunities where AI can fundamentally improve business outcomes.

This leader will combine deep technical expertise with strategic business acumen to design intelligent systems, machine learning solutions, and AI-powered decisioning agents that improve employee productivity, elevate customer experiences, and reimagine work across the enterprise.

Success in this role requires someone who is equally comfortable discussing enterprise AI strategy with executives, facilitating innovation workshops with business leaders, and designing scalable AI architectures that move from concept to production.

This is more than an engineering role-it’s an opportunity to shape the future of work at Consumer Cellular.

What You Will Do

AI Strategy & Enterprise Transformation

• Develop and execute Consumer Cellular’s enterprise AI strategy aligned with business priorities.
• Identify opportunities where Artificial Intelligence can fundamentally improve operations, customer experiences, and employee productivity.
• Partner with executive leadership and business stakeholders to create AI roadmaps and implementation strategies.
• Lead AI discovery sessions across Customer Care, Retail, Sales, Marketing, Finance, HR, Operations, and Technology.
• Challenge existing business processes by reimagining how work should be performed in an AI-enabled organization.
• Prioritize AI initiatives based on business value, feasibility, customer impact, and operational efficiency.
• Build executive-level business cases demonstrating measurable ROI for AI investments.

AI Solution Architecture

• Design enterprise-scale AI solutions supporting customer-facing and employee-facing experiences.
• Architect intelligent decisioning agents that augment frontline employees during customer interactions.
• Design Retrieval-Augmented Generation (RAG) architectures leveraging enterprise knowledge.
• Build scalable AI platforms capable of supporting multiple business domains.
• Define standards for AI architecture, model governance, observability, security, and responsible AI.
• Evaluate emerging AI technologies and determine applicability within Consumer Cellular.

Machine Learning & AI Engineering

• Design, develop, deploy, and optimize production-ready machine learning solutions.
• Build predictive and prescriptive models supporting customer retention, sales optimization, workforce management, fraud detection, and operational efficiency.
• Develop AI copilots and intelligent assistants using Large Language Models.
• Optimize prompts, model performance, reasoning quality, and AI workflows.
• Establish MLOps standards supporting enterprise deployment and lifecycle management.

Intelligent Agent Development

Lead Development of AI Agents capable of

• Customer service decision support
• Knowledge retrieval
• Workflow orchestration
• Next-best-action recommendations
• Employee coaching
• Quality assurance automation
• Contact summarization
• Customer journey optimization

These agents should improve employee decision making while preserving the human connection that defines Consumer Cellular’s customer experience.

Business Partnership

• Build trusted relationships with executive leaders and business domain experts.
• Translate operational challenges into AI-enabled business solutions.
• Lead AI workshops focused on innovation and future-state process design.
• Influence business leaders to adopt AI-driven operating models.
• Communicate complex AI concepts to technical and non-technical audiences.

Technical Leadership

• Provide technical leadership for enterprise AI initiatives.
• Mentor engineers and promote AI best practices.
• Establish coding standards, architecture patterns, and engineering excellence.
• Drive experimentation while maintaining production-quality engineering discipline.
• Stay ahead of emerging technologies including:
• Large Language Models
• Agentic AI
• Autonomous AI Systems
• Machine Learning
• Multi-Agent Frameworks
• AI Governance
• Intelligent Automation

• Bachelor’s degree in related field or equivalent experience
• Master’s degree preferred
• 8+ years of software engineering experience.
• 5+ years designing and deploying enterprise AI or Machine Learning solutions.
• Experience building production AI applications used by thousands of users.
• Experience creating enterprise AI strategies and technology roadmaps.
• Experience partnering directly with executive leadership and business stakeholders.
• Experience leading cross-functional technology initiatives.
• Experience designing AI platforms from concept through enterprise implementation.
• Demonstrated success delivering measurable business outcomes through AI.

Technical Expertise

Artificial Intelligence

• Large Language Models (OpenAI, Anthropic, Gemini, Llama)
• Prompt Engineering
• Retrieval-Augmented Generation (RAG)
• Agentic AI
• Multi-Agent Systems
• AI Orchestration
• Semantic Search
• Embeddings
• Vector Databases
• AI Evaluation Frameworks

Machine Learning

• TensorFlow
• PyTorch
• Scikit-Learn
• NLP
• Deep Learning
• Reinforcement Learning (preferred)
• Predictive Analytics

Programming

• Python
• SQL
• REST APIs
• C#
• JavaScript

Cloud Platforms (Experience with one or more)

• Microsoft Azure AI
• Azure OpenAI
• Azure Machine Learning
• AWS AI Services
• Google Vertex AI

MLOps

• Git
• CI/CD
• Docker
• Kubernetes
• LMflow
• Model Monitoring
• AI Observability
• Model Governance

Leadership Competencies

• Strategic thinking
• Executive presence
• Innovation mindset
• Business consulting skills
• Systems thinking
• Strong influence without authority
• Excellent communication
• Ability to simplify complex technical concepts
• Curiosity and continuous learning
• Customer-first decision making

Preferred Qualifications

• Experience implementing AI within customer service or contact center environments.
• Telecommunications industry experience.
• Experience building AI copilots for frontline employees.
• Experience implementing Microsoft Copilot or enterprise copilots.
• Experience with enterprise knowledge management platforms.
• Experience developing AI governance frameworks.
• Experience with quality assurance automation.
• Experience leading AI Centers of Excellence.

9363 East Bahia Drive, Scottsdale, AZ 85260 Hybrid work $138,600 - $200,550 a year - Full-time, Pulled from the full job description

• Tuition reimbursement
• AD&D insurance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, company-owned neighborhood stores, online at ConsumerCellular.com, by phone at (888) 345-5509, and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $138,600
• Maximum Salary: $200,550

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement

• Employee rewards program

• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our