Field Engineer - Networking/Servers

We are seeking a Field Engineer to provide on-site and remote support for enterprise server systems. This role is responsible for troubleshooting, diagnosing, repairing, and maintaining server hardware in customer environments.

Responsibilities

• Provide on-site and remote troubleshooting and repair of server systems
• Diagnose and resolve hardware issues with enterprise server equipment
• Perform break/fix repairs, preventive maintenance, and parts replacement
• Support customer escalations and ensure timely resolution
• Troubleshoot hardware, BIOS, drivers, firmware, and system configuration issues
• Provide technical support to customers and internal teams
• Perform server testing, simulations, and fault troubleshooting
• Document issues, resolutions, and service activities
• Travel to customer locations as needed
• Manage assigned service requests independently
• Ability to lift up to 35 lbs

• 3+ years of experience supporting enterprise server hardware preferred
• Strong break/fix and field service experience
• Hands-on experience with servers such as Supermicro, Dell, HP, or EMC preferred
• Strong hardware troubleshooting and diagnostic skills
• Experience supporting Windows and/or Linux environments preferred
• Knowledge of BIOS, drivers, firmware, and system configurations
• Excellent customer service and communication skills
• Ability to work independently in a fast-paced environment
• Strong troubleshooting and problem-solving skills

Preferred Backgrounds

• Field Engineer
• Data Center Technician
• Server Technician
• Hardware Support Engineer
• Systems Technician
• Network/Server Technician
• Enterprise Hardware Technician

$35 an hour - Full-time, Contract