2nd Line Support Engineer

Are you a proactive and customer-focused IT professional looking for your next challenge?, We’re seeking an experienced 2nd Line Support Engineer to join our dynamic IT team, where you’ll play a key role in delivering high-quality technical support across the business.

This is a hands-on role that combines technical troubleshooting with day-to-day operational support. You’ll take ownership of escalated incidents, resolve a wide range of hardware, software and infrastructure issues, and be willing to get stuck into first-line and routine support tasks whenever needed to ensure an excellent service for our users.

As an important member of the team, you’ll also provide guidance and mentoring to a junior support staff, helping to develop their technical skills, share best practices, and build their confidence while fostering a collaborative and supportive working environment. If you enjoy solving problems, taking ownership, and contributing to the success of both your colleagues and the wider business, we’d love to hear from you.

Responsibilities

• Providing 1st and 2nd line IT support across the business
• Supporting Windows devices, laptops, printers and end-user hardware
• Managing Microsoft 365 user issues and administration
• Supporting Active Directory and Group Policy environments
• Troubleshooting networking and connectivity issues
• Investigating authentication, DNS and user access problems
• Support user account management, system administration and core IT platforms including Micosoft 365, Intune, Entra ID, Business central etc.
• Setting up and maintaining user devices
• Escalating more complex technical issues where needed - but owning the process throughout
• Supporting and mentoring junior members of the team.

• Proven experience in technical support or IT support roles with a focus on help desk operations

Solid technical knowledge of:

• Windows 11
• Microsoft 365 (Outlook, Teams, SharePoint)
• Active Directory / user administration
• Networking (DNS, DHCP, TCP/IP, VPN)
• Experience with ticketing tools
• Excellent troubleshooting and problem-solving skills
• Strong communication and stakeholder engagement skills
• Ability to manage and prioritise workload in a fast-paced environment
• Hands-on experience with Azure / Entra ID - user management, conditional access, MFA

This role offers an engaging environment for IT professionals eager to develop their expertise while delivering outstanding technical support within a collaborative team setting.

Pulled from the full job description

• Life insurance
• Health & wellbeing programme
• On-site parking