Roaming IT Technician

We’re looking for a skilled and motivated ICT Technician to join our expanding team in the Peterborough area. This role involves providing day-to-day IT support across a cluster of primary schools, with a rota-based schedule that ensures coverage and continuity across all sites.

You will be based at one main site, with regular travel to schools within the Trust to support end-users, troubleshoot issues, and maintain IT systems. You’ll work closely with our 1st and 3rd line teams and contribute to delivering a high standard of IT support within an educational environment., * Deliver on-site technical support at primary schools and rotate across a cluster of nearby schools as scheduled.

• Provide 1st line support for hardware, software, and connectivity issues.
• Install and configure IT equipment including desktops, laptops, printers, and classroom AV systems.
• Troubleshoot common issues with Windows, Office 365, and general networking (DNS, DHCP, file permissions).
• Maintain school IT systems including updates, backups, and user account management via Active Directory.
• Assist with mobile device management, including Apple and Windows-based systems.
• Collaborate with AIT’s wider technical team to escalate complex issues when needed.
• Maintain accurate records of work completed, equipment used, and issues resolved.
• Travel between sites as part of a scheduled support rota (mileage covered where applicable).

• Installation and configuration of IT hardware and software
• Microsoft Windows 10 and above
• Experience with Windows Server (2012 R2 and above)
• Understanding of Active Directory, DHCP, DNS, Group Policy
• Office 365 admin experience, including Exchange Online and PowerShell
• Hardware and basic networking troubleshooting skills

Desirable Skills

• Experience supporting Capita SIMS
• Familiarity with Apple devices and MDM solutions
• Knowledge of Veeam Backup, Microsoft Azure, and Ubiquiti networks
• Understanding of VoIP, IP CCTV, and access control systems (e.g. Paxton), * Minimum 2 years’ experience in a 1st line or school-based IT support role
• Strong communication and customer service skills
• Able to work independently and manage time across multiple locations
• Full UK driving licence and access to a vehicle (essential)
• Friendly, calm, and professional attitude when working with staff and students
• Willingness to undertake ongoing training and development

Safeguarding Statement

Advanced IT Services is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to an enhanced DBS check and satisfactory references.

Qualifications Required

• 5 GCSEs including Maths and English at grade C or above

OR

• Equivalent professional IT qualification (e.g. CompTIA, Microsoft certification)

Pulled from the full job description

• Employee discount
• Life insurance
• Additional leave
• Company pension
• Company events, * £28,000 annual salary
• Career development and internal progression opportunities
• Additional leave and employee benefits
• Life insurance
• Company pension
• Regular team events
• Supportive, close-knit work environment

If you’re passionate about IT and want to support education by delivering excellent day-to-day tech support across local schools, we’d love to hear from you!

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Life insurance

Advanced IT Services (AIT) is a forward-thinking provider of fully managed IT solutions with a special focus on the education sector. For over 25 years, we’ve delivered innovative, cloud-first, server-less technology to schools across the UK. Our mission is to make IT seamless, accessible, and cost-effective for every user-from the classroom to the office.

We pride ourselves on being responsive, people-focused, and committed to empowering learning through dependable technology. At AIT, you’re more than just an employee-you’re part of a close-knit team making a real difference in schools every day.